Coin Sellers please beware of dishonest buyer - [Removed by mod]
Some customers seem to think they can do whatever they want. But that's eBay's fault, as they usually side with the dishonest buyers. I sold a customer an original coin purchased from a numismatic shop in Las Vegas. The customer left negative feedback without contacting me, even though I offer a 100% money-back guarantee. Furthermore, I told him he could easily verify the coin's authenticity at any numismatic shop. The customer lives in the Chicago area, where there are plenty of such shops. The customer refused to return the coin and also said he wouldn't remove the negative feedback because he didn't want to. I reported the matter to eBay, and nothing happened. They told me the customer is always right.
[Message edited - Naming & Shaming]
37 comments
sammiea1460
·8 months ago"Some customers seem to think they can do whatever they want."
You have been registered since 2001 and have +11K in feedback. Ebay does not apologize for their buyer friendly stance and their policies/ rulings reflect that.
Because of a negative, you are encouraging sellers to avoid a particular buyer. "Coin Sellers please beware of dishonest buyer - (name removed)." Getting a negative is never a pleasant experience. We have all been there.
Frankly, if I saw your hostile feedback , I would avoid you.
ccomic
·8 months ago@gurlcat ,
Fair enough. And to answer your question to @albertabrightalberta , keep in mind that the buyer's name was originally exposed.
gurlcat
·8 months agoThank you, I did forget that, and didn't look the buyer up while the name was visible.
kibble-net
·8 months agoYou didn't have to refund the customer. So why get upset about it?
There are crazy people everywhere. You just happened to run into one. We all get them from time to time. I had someone leave me a negative feedback calling me "rude" because I wouldn't upgrade a package to overnight shipping. Big deal. Life goes on!
Somebody with over TEN THOUSAND feedback ought to be able to handle this matter professionally - but that's just my 5 cents.
ccomic
·8 months agoBecause there are no more pennies? 🙂
soh.maryl
·8 months agoThere is no actual eBay requirement that a buyer contact the seller before opening a case or before leaving negative feedback.
12345jamesstamps
·8 months agoFirst of all, I lived in Vegas and love Vegas...miss it so much.
However, here's the thing about silver coins...especially if they are not newly minted.
Even though the coins are encased in plastic...over a few years they will start to tarnish a bit.
Your coin plus another sold(Poland coin) look brand new like minted yesterday.
Buyer probably thought it a hassle to return it.
Some buyers won't even leave a feedback if there's a problem.
I returned only one thing so far last year and I never return anything and just let it go as a bad sale.
I don't give out neutral or negative feedbacks anymore...because others can read them.
I can't see if this was a buyer who buys a lot of coins...if the buyer does(feedbacks)...I would say it they know about coins.
You sell a lot so the feedback will get buried on the computer APP...but maybe not on an iPhone on the eBay APP.
When you reply to a feedback given whether good or bad...it usually shows up not buried.
Something I notice when I reply 'thanks' to a positive feedback buyer.
I like to do a feedback to a feedback sometimes if I am not too busy.
Most and more potential buyers are now buying through the iPhone or smartphone these days.
gurlcat
·8 months agoSilver toning is not an automatic predictable process. It occurs or doesn't occur based on environmental factors.
-Totally solid silver, I swear! 🤣
You could have one silver coin with zero toning that is 100 years old and another with all kinds of colors after only months in storage. Furthermore, there are people who use all kinds of things from boiled eggs to chemicals to purposely tone coins.
For that matter, silver PLATING tones up just like solid silver, so if you like tarnish I've got some lovely silver tea serviceware to sell you at the current spot price per ounce.
Tarnish/toning should NEVER be used as any indication of authenticity.
12345jamesstamps
·8 months ago'there are people who use all kinds of things...purposely tone coins'...which one should never do because that decreases the value of a coin(s)...unlike silverware or jewelry which we use or wear everyday.
People would even use an pencil eraser to clean a sliver coin...not a good idea.
Please show me a coin with zero toning(silver) that is 100 years old and has never been cleaned.
Coin experts can usually tell if a coin has been cleaned.
I usually agree with you...and you do sell jewelry so you know your stuff.
But as a coin collector...coins are different in that they are not used as silverware or worn as jewelry.
Just as coins...there are stamps sold as fakes.
As a seller and collector(unless I sold everything I am considered a collector I guess😆).
gurlcat
·8 months agoBut you don't know the difference between a coin and a bullion round? I promise you can go into any shop that sells these and the vast majority will have no toning. Definitely not one made only 6 years ago, unless it was stored somewhere strange.
Your previous reply seemed to indicate you agreed with the buyer crying "fake!" because this object is shiny colorless silver. That's not a useful criteria whatsoever.
luckythewinner
·8 months agoSome customers seem to think they can do whatever they want. But that's eBay's fault
No, that is not eBay's fault. That is the buyer's fault. Don't make excuses for the buyer's behavior.
The customer left negative feedback without contacting me, even though I offer a 100% money-back guarantee
Buyers are not required to contact you before leaving feedback. Buyers are also not required to invoke the MBG in order to leave feedback.
The customer refused to return the coin and also said he wouldn't remove the negative feedback because he didn't want to.
Buyers are not required to return items or remove feedback.
I reported the matter to eBay, and nothing happened.
There is nothing in eBay policy that suggests they would do anything in this case. eBay does not "do something" just because you think a buyer did something wrong. eBay has no idea what shipped or what the buyer received, and there is nothing they can do after the fact to figure it out.
panddtrade
OP8 months agoSo, according to you, leaving someone maliciously negative feedback is acceptable because company regulations don't prohibit it.
bonanza125
·8 months agoI wouldn't put too much into it. It's one buyer who is an unhappy person and has a history of leaving negative feedback to many. A lot of buyers ignore that type of feedback. I agree that the buyer should've contacted you to allow you to resolve the issue as in returning for a refund. This buyer instead has an attitude and made the decision against that. Ebay as you stated will do nothing in regards to this particular issue cause it's not described according to the buyer. I would've responded to the negative feedback a little bit more kinder and to the point in regards to the coins authenticity instead of calling the buyer a disgrace to the Ebay community. Bringing up being able to return was a good point.
gurlcat
·8 months ago@panddtrade If it's true what you said in your response "This buyer is sending negative feedback to every seller" -probably what they are doing is feedback extortion, giving negs with the hope that each seller will offer a partial or full refund in exchange for them revising the feedback.
What you should do is report them for Abusive Buyer behavior. Be sure to mention the buyer's pattern of leaving negative feedback for all purchases. Then an actual employee will take a look, and if they agree there is a pattern, they may close that buyer's account and/or remove this neg. -No promises, but I have seen it happen numerous times.
ccomic
·8 months agoPerfect answer except for the first paragraph (deleted). It wasn’t necessary to speculate on the buyer’s motives.
gurlcat
·8 months ago@ccomic The first paragraph was for the OP. They need to be aware that feedback extortion is a thing, whether or not it's the actual reason this buyer gave them the neg. That said, if I had a hundred bucks betting money, I would put 99 of them on this INDEED being feedback extortion, and even though the OP shouldn't post the buyer's name here and should have been more reserved in their public feedback response, I am proud of them for making clear that if the buyer really believed the coin was fake, they could return it.
ccomic
·8 months agoSo long as we are speaking hypothetically, you may be correct. If there was a buyer on eBay that bought 25 things and left negative feedback for (say) 80% of them, and you put your $99 on that, then I think your $99 would be pretty safe.
Unfortunately, these threads do not refer to hypothetical cases, but I thought about it, and I do agree with you though in that when giving advice, we have to imagine a hypothetical case invented from the OP's original description and comment on that, because it is all the information we have. We don't know how many items the actual buyer purchased in total, how many of those they left any kind of feedback for, and how many of the feedbacks they did leave were negative.
gurlcat
·8 months ago@ccomic Actually if (only) 80% of a buyer's feedback left for others was negative, I wouldn't bet on them being an extortionist, because the positive 20% would point to this being the real member account of someone who is capable of satisfaction sometimes, but either has terrible luck with purchases or is extremely finicky.
My bet was based on the OP's word of it being "every" seller. -That would be a totally different animal, a full-time scammer who probably only uses the account for scamming until it gets closed, then starts up another one.
albertabrightalberta
·8 months ago@panddtrade wrote: "This buyer is sending negative feedback to every seller"
Wow! Talk about hyperbole!
The buyer doesn't "send negative feedback to every seller." From what I'm seeing, there were only 5 feedbacks left. Although their comments aren't the best, they seem to rate products rather than transactions and sellers. (That's not ideal but it's not as bad as described by @panddtrade.)
Another neg was for an item that appeared to be as described but didn't work. Why the buyer didn't return it is beyond me but that was his/her right.
None of the other sellers left replies to the feedbacks.
buyselljack2016
·8 months agoThe buyer doesn't "send negative feedback to every seller." From what I'm seeing, there were only 5 feedbacks left.
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strange stuff with the buyer's feedback left.
It says there were many more, but doesn't seem to be a way to see them.
albertabrightalberta
·8 months agoYes, I saw that too. Weird.
gurlcat
·8 months ago@albertabrightalberta I don't understand, how are you seeing the buyer's feedback left for others?
Anyway, if you'll notice, my reply started with "If it's true what you said ...." -if it's not true, then the following would not apply.
albertabrightalberta
·8 months agoI saw the post before it was edited.
tools*
·8 months agoJust because you bought something in Vegas, doesn't mean it's genuine.
panddtrade
OP8 months agoIt is very easy to check it out or contact seller first. I always contact seller first.
inhawaii
·8 months agoHow do I contact these dishonest buyers BEFORE they buy something from me?
inhawaii
·8 months agoDoesn't this reply sound better?
"Sorry you are unhappy with your purchase. Please return it for a full refund."
Sellers need to learn that the reply they are leaving is for future potential buyers to read.
tobaccocardyahoo
·8 months agoYour response to the buyer's negative FB, assuming that anyone reads it, will do you more harm than the FB.
jonathanbrightlight
·8 months agoYou’re smearing this buyer on a forum that they will never visit, over negative feedback? There isn’t even a scam or financial loss here, you simply had some words said about you that you don’t agree with. Time to reevaluate your customer service.
kchcollectibles
·8 months agoAlot of us don't need the money from eBay sales and don't have to pretend we care if someone buys doesn't buy in the future. This is just a side hustle...not a career. It gets old when those of you who make this your whole life and go on and on about policies and customer service. I am honest and treat people fair but do not pretend to care about customer service on eBay. The reality is if one person gets mad and doesn't buy someone else will.
jonathanbrightlight
·8 months agoFeel free to ignore customer service if you want. Negative feedback from buyers who are unhappy with that is likely going to be one of the consequences. They are allowed to do that.
kchcollectibles
·8 months agoEh-I've had maybe one or two people over the years be bothered enough to gripe about something.
You would be suprised how many people can handle simply exchanging money for a product without needing coddling or hand holding.
gurlcat
·8 months agoI don't understand how you thought this post was about you. So okay negative feedback doesn't bother you, cool. But the OP seems pretty upset about the one they got ... yet you are arguing with someone who basically told them "Them's the breaks." It makes no sense.
It's almost like you closed your eyes and touched the screen to pick a random thread to display your "maverick" outlook on selling. If discussions about things like customer service get old, did you know you don't have to read anything here?
soh.maryl
·8 months agoNo, I don't believe I'd be surprised at all about how many people can handle simply exchanging money for a product without needing coddling or hand holding.
But, for those who need help or advice, isn't it a good thing that they can come here and ask for help or advice and a very large group of experienced volunteers will usually jump in to offer those things?
Especially since it's pretty evident that actual eBay CS reps often tell them just about anything to get them off the phone.
soh.maryl
·8 months agoIt's good to know that you, and many others as well, do not need the money from eBay sales. There are, however, those of us who DO need the money and therefore "go on and on" about policies and customer service because these things can impact our daily living. You are welcome to express your opinions here, but, to me at least, your message comes off just a touch disdainful.
meme6253
·8 months agoAgree with gurlcat, Check the policies!, You may want to or even feel a need to, But you cannot name & shame!
gurlcat
·8 months agoYou cannot 'name and shame' buyers or sellers in these forums. -Read the policies before posting here.