Changing Principal Officer on nonprofit / eBay for Charity account

Hi. I am the primary contact for an eBay for Charity account.

When I opened the account in 2021, we had two principal officers (Board members) with me as the Primary Contact. (3 people)

In 2022, I joined the Board and one of our Principal Officers left the board. I removed the retiring officer and added myself as a Principal officer (and remained the Primary Contact). (2 people)

In 2024, I am no longer on the Board of Directors, but I am still the eBay manager for our nonprofit and the Primary Contact on eBay account. However, I now cannot add our new Board President as a Principal Officer. I get an error message that says: Number of charity officers exceeds the maximum allowed. We currently only have two people, if you include me).

After months of calls to Customer service and being told the matter would be researched, I was told on Friday that changing the board members and/or Primary Contact amounts to transferring the account to a new owner and is against eBay policy. However, the account owner is the same. The owner is the Board of Directors of the non-profit, using one tax payer ID number. On Friday, the customer service rep told me we would have to close our account and start a new one in order to update the Board members/ principal officers.

This makes no sense to me. Can you help? Why can't I add our new Board President as a Principal Officer? Is there some kind of lifetime limit to the number of officers who can be on an eBay for Charity account? Is this a software glitch?

longviewlibraryfriends

200 View listings

Posted 2 years ago·Last reply 2 years ago

7 comments

elizabeth@ebay

Admin2 years ago

Communtiy Advisor0 View listings

@longviewlibraryfriends wrote:

Hi. I am the primary contact for an eBay for Charity account.

When I opened the account in 2021, we had two principal officers (Board members) with me as the Primary Contact. (3 people)

In 2022, I joined the Board and one of our Principal Officers left the board. I removed the retiring officer and added myself as a Principal officer (and remained the Primary Contact). (2 people)

In 2024, I am no longer on the Board of Directors, but I am still the eBay manager for our nonprofit and the Primary Contact on eBay account. However, I now cannot add our new Board President as a Principal Officer. I get an error message that says: Number of charity officers exceeds the maximum allowed. We currently only have two people, if you include me).

After months of calls to Customer service and being told the matter would be researched, I was told on Friday that changing the board members and/or Primary Contact amounts to transferring the account to a new owner and is against eBay policy. However, the account owner is the same. The owner is the Board of Directors of the non-profit, using one tax payer ID number. On Friday, the customer service rep told me we would have to close our account and start a new one in order to update the Board members/ principal officers.

This makes no sense to me. Can you help? Why can't I add our new Board President as a Principal Officer? Is there some kind of lifetime limit to the number of officers who can be on an eBay for Charity account? Is this a software glitch?

Good morning @longviewlibraryfriends. I have forwarded your issue to our Charity team contacts. They are reviewing everything now and stated this will be reaching out to you personally shortly.

elizabeth@ebay

Admin2 years ago

Communtiy Advisor0 View listings

@longviewlibraryfriends wrote:

Hi. I am the primary contact for an eBay for Charity account.

When I opened the account in 2021, we had two principal officers (Board members) with me as the Primary Contact. (3 people)

In 2022, I joined the Board and one of our Principal Officers left the board. I removed the retiring officer and added myself as a Principal officer (and remained the Primary Contact). (2 people)

In 2024, I am no longer on the Board of Directors, but I am still the eBay manager for our nonprofit and the Primary Contact on eBay account. However, I now cannot add our new Board President as a Principal Officer. I get an error message that says: Number of charity officers exceeds the maximum allowed. We currently only have two people, if you include me).

After months of calls to Customer service and being told the matter would be researched, I was told on Friday that changing the board members and/or Primary Contact amounts to transferring the account to a new owner and is against eBay policy. However, the account owner is the same. The owner is the Board of Directors of the non-profit, using one tax payer ID number. On Friday, the customer service rep told me we would have to close our account and start a new one in order to update the Board members/ principal officers.

This makes no sense to me. Can you help? Why can't I add our new Board President as a Principal Officer? Is there some kind of lifetime limit to the number of officers who can be on an eBay for Charity account? Is this a software glitch?

Good morning @longviewlibraryfriends. I am sorry you have been given the runaround here. Would you please copy and paste this exact message to askcommunity@ebay.com from the email on the account? This way I can have you properly verified and reach out to the proper department to get you some answers.

mam98031

·2 years ago

Owner / Operator19752 View listings

Thank you very much Elizabeth.

@longviewlibraryfriends you will be in very good hands.

longviewlibraryfriends

OP2 years ago

200 View listings

Elizabeth,

Thank you. I just copied the post and emailed it as you suggested.

LongviewLibraryFriends

mam98031

·2 years ago

Owner / Operator19752 View listings

@longviewlibraryfriends wrote:
Elizabeth,
Thank you. I just copied the post and emailed it as you suggested.
LongviewLibraryFriends

Excellent. Please keep us informed. I sincerely hope this helps you to fix your issue. ðŸ˜

elizabeth@ebay

Admin2 years ago

Communtiy Advisor0 View listings

@longviewlibraryfriends wrote:

Elizabeth,

Thank you. I just copied the post and emailed it as you suggested.

LongviewLibraryFriends

Thank you so much @longviewlibraryfriends. I will get this passed along and report back with what I hear.

mam98031

·2 years ago

Owner / Operator19752 View listings

To me that seems like a simple question and one that has had to of happened before. I am sincerely sorry you have been having so much trouble getting the correct guidance from Customer service.

I'm going to do a little research and I'll get back to you as soon as I have information to hopefully help you.