Locked
Discussion interactions are currently paused.
Cant receive messages from Blocked Buyers Anymore??
It's *really* important that I can receive messages from buyers on my blocked list.
This is so I can work out issues with them, while at the same time keeping them from bidding on new items until all is resolved.
This used to be an option you could set- now it seems something has changed, I cant get messages from blocked buyers, and cant figure out how to re-enable it.
Anyone know about this?
It is SUPER annoying that Ebay changes these things without notifying us- I almost got stuck with a negative feedback for a whole year, thinking a buyer was ghosting my messages, but turned out they were replying the whole time- I just never got them!
I tested this with a friend, and sure enough- the second I put them on my block list- their messages wouldnt come through ðŸ˜
Any help on this greatly appreciated 🙂
sstcq
·2 years agoI posted this thread on eBay UK forums and someone in my thread linked me here. Here's mine:
Re: When blocking a buyer, messages are also block... - UK eBay Community
Your problem is almost word for word, our problem. I want to block someone to prevent additional purchases or retaliatory buys but still keep communication open. This is an appalling change and one that could easily be fixed with a simple toggle not another 'helpful eBay change they didn't bother to explain', so let people choose whether buyers on the BBL can send messages or not.
And even if they are blocking messages, for goodness sake, TELL the buyer their message didn't get through, don't pretend it's been sent then throw it away... what kind of buyer experience is that meant to portray?
data9503
·3 years agoYes I understand how it is to try to handle the different things but how about from the buyer's side and I've bought things from eBay here they have me marked since 20 since 20 I've had one longer than that but I have an injury to the head which has me with some memory difficulties and so I had to reopen accounts but during all this this time I've never returned a single item or have I ever left a bad report And granted I don't leave hardly any feedback But I always carry a 100% good feedback rating on my accounts Now saying that I did leave one bad report about 2 weeks ago this was a person out of India and I ordered some Untreated turquoise from him untreated it any form was a definition and excellent cut quality however upon receiving it I received howlite dyed blue to fake turquoise that's it out right fraud I did not leave a bad report at that time I got a hold Of the seller and ask him how's he planning on handling this Because you sent me not turquoise but howlite that has been died blue and is heavily stabilized stabilization of turquoise is used when the stone is so full of cracks and flaws that if you don't glue it together with basically epoxy glue it will come apart walking down the street I don't buy that kind of crap And I specifically ordered a high grade turquoise according to His ad He refused to answer me back so after 4 days I left A very bad report on him in the past 10 to 15 years I've bought from eBay I have never had fraud outright done To me and to warn others not to buy from this guy because he is perpetrating fraud The only reason I tried to contact him to begin with after he committed fraud was to give him a chance and scare him enough to straighten his stuff up and stop it and treat everybody right Now I've been blocked from making a bid because I stopped the person from committing fraud when I could not get any assistance from eBay or anyone else and handled it myself now eBay needs to straighten this mess up and at least do some kind of work for once instead of hiding behind billboards and computer answers so now you see the sellers say of this thing I understand the Sellers side now you see the buyers eBay needs to really work on this one
exoticatropicals
OP3 years agoEbay Support-
Any word on this?
** We need to be able to receive messages from people on our blocked list. **
ramblesrecords74
·3 years agoI have had the same issue. Before you had the choice by selecting the option 'don't allow blocked buyers to contact me' which I never selected and it would remove the 'contact buyer' option from their end. Now it allows the blocked buyer to still select 'contact buyer' but I never receive the message. This is not a good idea as it removes the communication to resolve any issues.
robbie31415
·3 years agoI think this is good. ðŸ‘
Blocked should be blocked. 🚫
stainlessenginecovers
·3 years ago@kyle@ebay
Just to reiterate and maybe 'ask' this question a bit differently (comparing how things 'were' recently)
When a 'buyer' is put on the BBL and then the toggle is switched over to 'block messages'; the block simply meant that there was no 'ask a question' on any listings of yours that the buyer sees.
1.) Is this still True?
Current 'back and forth' with seller/buyer would not have been blocked future messages if buyer 'replies' to previous messages, nor if buyer has purchased from said seller, if they 'ask a question' from their 'Purchase History'.
2.) Is this still True
I know the fairly new 'report buyer' on 'messages' gives the option to also 'block future'.
3.) Is that where the issue lies only, or doesn't matter now- if buyer is blocked (on bbl) so is all communication?
exoticatropicals
OP3 years agoSounds like the new update broke the way the blocked buyer list is supposed to work re: messaging
Please fix.
exoticatropicals
OP3 years agoIncoming Messages from blocked buyers should only be blocked if :
"Don't allow Blocked Buyers to Contact Me" is CHECKED.
I have it UNchecked.
Please fix 🙂
soh.maryl
·3 years agoOnce someone has been blocked, why would there need to be further contact?
Can you offer an example?
Wouldn't any issues have been "worked out" prior to the block; therefore, maybe making the block unnecessary?
exoticatropicals
OP3 years agoread my posts above.
ten_o_nine
·3 years agoWhen I block a buyer, I don't want to hear from them again. Period.
ten_o_nine
·3 years agoI will do all the necessary communications before blocking.
exoticatropicals
OP3 years agoI'm blocking them from bidding or buying anything new WHILE I'm communicating with them.
that way they can't cause more problems if it doesn't work out.
At least that's how I've done it for years until now.
Now I can't get any message from a user on the blocked list, even though I have it set to let them communicate with me regardless of being blocked.
My question is does anyone know how to fix this? and/or why is it happening.
I don't want to have to unblock them. I need them blocked until I decide otherwise.
mam98031
·3 years agoThat appears to be your only option right now until we hear from the Community team to find out what is going on. They aren't back until Tuesday.
How long ago was the last actual transaction you had with this specific buyer?
dbfolks166mt
·3 years agoAre you on the app or on a desktop? The two don't always act or work the same.
kabilab
·3 years agoSee chimodog's response. It is logical, concise and candid.
exoticatropicals
OP3 years agounder "buyer management" I have
"don't allow blocked buyers to contact me" UNchecked. See screenshot.
I have not changed this and in the past blocked buyer's messages came through no problem.
But now they are definitely NOT coming through, and I need them to.
dirk12955
·3 years agoDeleted my post since the question I had is answered by the OP.
ckimodog
·3 years ago@exoticatropicals
Hi-
I've always thought you can just go into your BB list and erase the ones you need to correspond and work things out with. Just curious why you blocked them in the first place? I only block people who are difficult to deal with or non payers & I don't have many. I have no desire to deal with them again. Just my thoughts. Hope this is helpful.
Happy Selling
mtgraves7984
·3 years ago@exoticatropicals
Just a guess... could you leave the top toggle off, but enable the 'Apply above settings to active and future listings'?
wastingtime101
·3 years agoI echo this advice @exoticatropicals .
Go to that page, toggle the option to apply settings to active and future listings. Publish.
After giving it a little while (15 min or so) have your blocked friend send another test message.
If it doesn't go through, go back to your settings page, toggle the first option to block messages and toggle the second option to apply changes to all listings. Save.
Then go back to the page and turn off the first toggle, while turning on the second toggle and save again.
Basically: force a reset. Turn it off and on again.
exoticatropicals
OP3 years agoJust tried this.
toggled it back and forth a few times, saved a few times, etc etc.
Tested the messaging with a friend.
His messages still don't come through.
This is 100% because I put him on the blocked buyer list.. I *did not* block him through messaging or some other new way.
So it's Broken.
If I take him off the blocked buyer list, messages come through again.
Please fix 🙂
asset_liquidators
·3 years agoGolden rule. Once on the BBL, never take them off. After all, there is a reason they were put there and no good can come from taking them off.
mam98031
·3 years agoThis conversation has nothing to do with that @asset_liquidators . It is all about changes in how the BBL reacts.
asset_liquidators
·3 years agoIt has everything to do with it. Only put those on your BBL who you no longer wish to do business with. And if you do decide to add someone to your list there must be a good reason to so no good can come from removing them.
mam98031
·3 years agoYou may want to revisit my post you are responding to. I never suggested you take someone off your BBL. Why would I do that? That is something the seller decides. ??????????
exoticatropicals
OP3 years agoYOU NOW HAVE TO DO IT (UNBLOCK THEM) IN ORDER TO COMMUNICATE WITH THEM.
OTHERWISE THEY MIGHT GET ANGRY, LEAVE A BAD FEEDBACK, ETC.
THERE ARE A MILLION REASONS WHERE YOU MAY NEED TO RECEIVE COMMUNICATION FROM THEM- THEY HAD DONE A TRANSACTION WITH YOU AFTER ALL, AND THAT ONE LIKELY HAD ISSUES THAT NEED TO GET WORKED OUT.
house*of*paws
·3 years agoHi @exoticatropicals
The toggle option to block messages (from members who are blocked from bidding/ buying from you) has always been located at the bottom of the Buyer Requirements screen. Is it not there now?
[I’m on my phone now and am unable to check in my account.]