Can I Stop a refund happening?
My buyer claimed the item he received was faulty and demanded a refund. Reluctantly I agreed and actioned the refund. Two hours later he opened a dispute with eBay who found in my favour and said I didn't have to refund anything. But I'd already done so. Is there any way I can reverse the refund?
7 comments
4pawsup*
·2 years agoYou were to quick on the trigger. Lesson learned. A long time ago i was told education is not free. I hope for your sake it was not to much.
dbfolks166mt
·2 years agoYou were to quick on the trigger. Lesson learned. A long time ago i was told education is not free. I hope for your sake it was not to much.
Actually trying to figure out how a book could be faulty.
philcutting
OP2 years agoThanks for all your answers. It was a tough lesson but now I know about Seller Protection!
slati_2013
·2 years agoYep. Always wait for the item to be returned before you issue a refund. I am assuming you issued a refund and also let the buyer keep the item. I got a return back today. The item works fine, unfortunately it was a buyer who did not know how to use the item and had no interest in me explaining it to him. I got the item back and I have listed it again. Unless the return is not worth the cost, always insist the buyer return the item for a refund.
toomuchstuffagain35
·2 years agoBut ebay's system is broken.
What do you do when you have a return request, the buyer has already said they can't return the item, so you send a message from within the dispute offering a partial refund and when you look again ebay has said you "accepted the return" and your only options now are refund or send a label. WTH?
Sending the buyer a message doesn't mean you "accepted the return".
dbfolks166mt
·2 years agoWhat type of case did the buyer open with eBay? Return request, INR, NAD..?? Depending on the type of case they opened eBay may have ruled in your favor simply because you had already unilaterally refunded the buyer, something you should almost never do.
mtgraves7984
·2 years agoNope. No do-overs to seller-initiated refunds. This includes reversal and even appeals. Upward and onward...