Can I deny a cancellation request if my listing is accurate and buyer was careless
Hi - I just sold an Hermes watch to a buyer. The buyer selected the Buy It Now option. The watch was listed at $2,500.00 with free shipping, authenticity guarantee, and no returns.
Immediately after sale went through, the buyer asked how the watch syncs to her Apple Watch. There was no indication or mention at all about Apple Watches in the listing.
In other words, they bought a 100% accurate listing - Hermes watch - and now want to cancel because they “thought they were buying an Apple Watch.â€
I paid for advertising so I stand to lose over $50 because the buyer was careless.
Do I stand a chance winning this case if I refuse cancellation? The watch has already been authenticated by eBay (when I bought it) and will be authenticated again before it reaches the buyer. In other words - I have done nothing wrong and I shouldn’t have to pay a significant fee because the buyer can’t read.
christworks
·1 year agoI disagree that you are out of $55.
If you promoted the watch under "General" and you thus you pay a percentage at the time of the sale, it will be refunded when you cancel. If it isn't automatically refunded, contact eBay and you should have no trouble getting it back.
If you promoted the watch under "Advance" and thus paid per click, the only amount you are out is whatever the buyer paid when they clicked on the ad. You would have been "out" that fee regardless of whether your buyer had purchased the watch or not. If you don't relist the watch and get it sold, then I suppose you could view the amount you spent on paying per click as a waste. That's not the fault of your buyer, that's a situation you will create if you don't relist it and get it sold.
slati_2013
·1 year agoFor me the best cancellation request are items that I have not yet shipped. I don't even think about it. I cancel. Especially a very expensive item. If you ship, the odds greatly increase that not only will you have to refund the buyer, the buyer will also get to keep the watch.
gator08041971
·1 year agoI have to agree with many of the others.
With $2500 at risk, I wouldn't even think about it. Cancel and unfortunately, you eat part of the fees as you said. But losing 50 is far better than 2500 and the item.
It still sucks, but again, losing 2500 would suck a hell of a lot more.
mamacassidy
·1 year agoIf an item sells that was promoted, and then the buyer cancels, does that promotion fee not get refunded? I thought ebay refunded the whole transaction if the buyer cancels??
ittybitnot
·1 year agoand then the buyer cancels, does that promotion fee not get refunded?
@mamacassidy
That would be the case unless the seller used a "Pay Per Click" promotion. They pay money every time someone clicks on the listing. It doesn't matter if it sells or not, the seller owes for the number of clicks, and those are not refunded. We don't know if the seller used a general promotion or a pay per click.
momtoabeautifuldaughter
·1 year agoI'd just cancel as they asked, no reason to push a sale that buyer can later open an INAD case on, return a rock and you have to pay for a return and full refund.
ittybitnot
·1 year ago@peterdickerman
You can cancel if you have not shipped. I am concerned that you appear to be "return seller", and you will treated like a "new" seller subject to payment holds. Generally, what that means is you better have an extra $2500+ sitting around or a credit card to take the hit for the refund. eBay will not allow you to use "held" funds to refund a buyer even if those funds are from the sale from the same buyer and same item. When you "cancel", a refund is included automatically in that action. You are expected to front your own money for the refund and collect the held eBay money when the hold expires (typically a month).
gurlcat
·1 year agoOh no. That is beyond messed up. WHY don't they allow the refund to come from the exact transaction??
@peterdickerman Did you see this very big awful reply^ and have you tried yet to cancel/refund this sale?
ittybitnot
·1 year agoWHY don't they allow the refund to come from the exact transaction??
@gurlcat
There are possibly other reasons, but the first that comes to mind is eBay gains interest on held funds. One transaction may seem rather nominal, but multiply it by a few hundred thousand. The whole idea of 'holding funds from newbie sellers' is purely for ebay's protection. Buyer are not safer if eBay holds the seller's funds. They have the MBG.
chapeau-noir
·1 year ago@peterdickerman This is a strange, fluky situation - trust me on this, we all get these awful buyers from time to time, it's just that your situation was a bit pricier.
But don't throw the baby out with the bathwater. I would suggest selling that watch on a more specialised luxury site, though (here comes the Banhammer) and just sell less expensive items for now.
12345jamesstamps
·1 year agoA dispute with buyer's credit card as item not as described....would seller lose?
And buyer gets a refund and can keep the item...would this be possible to say the least trumping authenticity rules of the road?
kensgiftshop
·1 year agoBuyer could say it was damaged during shipping after it was authenticated.
Don't know how a charge back would go after it was authenticated, but I wouldn't take a chance.
You know as well as I do how charge backs usually go here.
buyselljack2016
·1 year agoAs a general statement.................Returning a watch that goes through eBay authentication as INAD should not be possible.
peterdickerman
OP1 year agoThat’s what the outcome should be, but I am just trying to gauge the likelihood of a positive outcome for me. And it sounds like there will not be a positive outcome for me.
gurlcat
·1 year agoI agree, not only because the authenticators literally verify the item's description, but also because they are the last ones to directly handle the item, before the buyer receives it. -Like how sellers are protected from INAD's with EIS, because a middleman could have opened the package for inspection and put their paws on the item, maybe dropped it, who knows what.
peterdickerman
OP1 year agoThanks - this is exactly why I don’t want to give up. But the consensus seems to be that there is no point in trying to challenge it and I’m just out $50 because the buyer is an idiot.
albertabrightalberta
·1 year agoThis isn't necesarily the case.
"Authenticity guaranteed" returns are done in accordance with the seller's return policy.
In this case, @peterdickerman has a no return policy and if the item passes inspection, it's not returnable unless the seller chooses to make an exception to his no return policy.
And in a case in which the seller agrees to the return, it goes back to the authenticator for verification that it's the same item in the same condition.
With that said, @peterdickerman was wise in accepting the cancellation request. Why force a buyer to keep an item they don't want or wasn't clear what they were buying?
FWIW, the listing WAS at risk of not passing authentication, not necessarily for authenticity but for condition.
The item is described in item specifics as NWOT but the description states, "I‘ve since only worn it for a couple of hours inside my home. The watch has no markings, scratches, or other signs of wear."
Having worn it for "a couple of hours in my home" means it's not new!
buyselljack2016
·1 year agoThanks. Your reply, in the instance of the current OP situation, (the situation that I was replying to, not all universal possibilities) reinforces my thought/post on the subject.
I should have been clearer in my statement as I did not post it as being a policy that would be covering this OP and the sale at hand and left it open to multiple scenarios within the scope of eBay selling and returns.
toomuchstuffagain35
·1 year agoThat's what I thought as well. And didn't it used to be that if it was going through AG the seller & buyer lost all ability to message?
gurlcat
·1 year agoI doubt that, what sense would it make? What if the buyer was interested in other items of that seller and wanted to ask about them?
itsjustasprain
·1 year agoYour buyer is what is known in the trade as an 'idiot'. Just cancel as buyer requested and add the idiot to your Blocked Buyer List.
Yes unfortunately some expenses for a failed sale like this are not recoverable but the downside of shipping it anyway and then trying to hang on to their payment is more than I would want to risk.
inhawaii
·1 year agoQuote of the week. 😃
peterdickerman
OP1 year agoThank you - I appreciate your response, I found yours to be the most helpful. I’m just furious that I lost $55 because of this idiot. I’ll cancel the sale, delete my other listings, and never sell anything on eBay again. Lesson learned.
inhawaii
·1 year agoA bit of an overreaction I would say ... but who am I to judge.
annadryl
·1 year agoI would cancel in a heartbeat rather than face the wrath of a buyer who doesn't even want it. If you want to just onload this thing on somebody and forget about it then you probably should sell it locally.
(But if you do relist it, I'd magnify that description font by about 500%. I couldn't read it without zooming in.)
kensgiftshop
·1 year ago@peterdickerman
You can deny the cancellation, but it wouldn't be a good idea.
Buyer could take a hammer to it and file an INAD to return and get a refund.
Buyer could do a charge back, get a refund and keep the watch.
peterdickerman
OP1 year agoThanks, I needed to hear this. Very helpful for my perspective.
inhawaii
·1 year agoDid you already ship the watch?
If not, this is a no brainer.
Just cancel the sale.
Reason: Buyer requested.
peterdickerman
OP1 year agoI mean no offense, but saying it’s a no-brainer is kind of insulting to me. That’s why I was asking the question - to get guidance.
cityslickercreations2004
·1 year agoYour buyer does not want the watch.
Yes, a cancellation may cost you some money but a return may cost you even more.
peterdickerman
OP1 year agoThank you, this is helpful for my perspective.
12345jamesstamps
·1 year ago'I stand to lose over $50.'...as oppose to '$2,500....I think you can answer this question.
Let's look at buyer's feedbacks...is buyer registered in USA or another country going 'freight forward".
Does buyer have a 'trail' of buying items like this?
Does buyer have any feedbacks?
Would I cancel as a seller as to what might happen...yes...but that's just me.
toysaver
·1 year agoI'd rather cancel than do a return any day of the week. No returns is meaningless. Any item can be returned for any reason.
titipeo
·1 year agoAs mentioned, best to cancel than deal with buyer return request, and pay for the return shipping in hopes you get the correct item back.
Separately, your no return policy does not mean no refund. eBay has a solid money back guarantee that outweighs your no return. Get familiar with it, because the seller protection is minimal in comparison to buyer. Good luck.
peterdickerman
OP1 year agoThanks, I appreciate your response. I’m just going to cancel the sale and delete all my listings.
gurlcat
·1 year agoYes you "can" refuse to cancel, but the list of things an angry buyer can do in retaliation is virtually limitless.
peterdickerman
OP1 year agoThanks, this is helpful for my perspective.
inhawaii
·1 year agoIf you deny a NAD (not as described) return, you will lose.
It doesn't matter what the circumstances are.
She could say she bought your watch and thought she was getting a pony.
Not only that, but you will end up refunding the buyer an the buyer will not have to return the item.
peterdickerman
OP1 year agoBut that’s the crux of the issue - it’s not an NAD. It’s exactly as described in the listing. The problem is that the buyer is a moron and can’t read. But I appreciate your response, it’s helpful to know that I’d likely lose and be out even more money. I’ve been trying to sell this watch for months so that’s why it’s not just a simple ‘cancel the sale’ for me.