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Can buyer leave negative feedback even after refund from "item not received" case?
Hello,
Due to the massive USPS postal delays, I have a buyer who logged a "item not received" case. I did everything I could to verify with USPS that they are having massive delays right now (should be obvious). However, the buyer keeps insisting on a refund. He pushed the case to ebay but they put it on hold until Dec. 26th since the tracking is valid and show it's on it's way. I am going to wait a bit more and then verify with USPS one more time before I take further action.
What are the feedback policies from the buyer? If I eventually give a refund before ebay closes the case later, can they still leave me negative feedback?
Thanks
3 comments
kh-leslie
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
puckbun_33
·5 years agoThe buyer can still leave bad feedback
an-57470
·3 years agoEbay is designed to protect rogues who mooch off society. I had perfect feedback with 538 transactions. One rogue buyer who had only purchased 2 item since 2015 gave me negative feedback even after refunding half money.