Can a buyer initiate a chargeback without opening a return? | Selling

dees_den · 2023-04-08T21:42:48.298000Z

A buyer received 2 of 3 boxes this afternoon, USPS shows the third box is arriving this evening. Buyer threatens to get his money back via his credit card company because "this is fraudulent". I sent him shipping progress detail via USPS which clearly shows 2 boxes have been delivered and the third arriving in a few hours. He then complained one of the two boxes he received was torn (but not that anything was damaged). Sigh - I can guess where this is going but he cannot get a refund without initiating a refund, right?

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Can a buyer initiate a chargeback without opening a return? | Selling | eBay Community