All PostsDiscussionsBlogsIdeasQuestions
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
  •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
Discussions
eBay Community logo
  • Home
  • News & Updates
  • Buying & Selling
    • Buying
    • Selling
    • New to selling on eBay
    • Seller Tools
    • Shipping
    • Returns
    • eBay Advertising
    • Payments
    • Mobile Apps
  • Explore Categories
      • eBay Motors
      • Electronics
      • Collectibles & Art
      • Home & Garden
      • Clothing, Shoes & Accessories
      • Toys & Hobbies
      • Sporting Goods
      • Books, Movies & Music
      • Health & Beauty
      • Business & Industrial
      • Jewelry & Watches
      • Specialty Services
      • eBay Partner Network
      • Accessibility
      • eBay Developers Program
      • eBay Cafe
      • eBay Live
      • Community Mentors
    • Ask a Mentor
  • About
    • About the Community
    • Share Community Platform Feedback
    • Report eBay Technical Issues
    • About eBay
  • Community Events
    • Events
    • Seller Circle Hosts
    • Seller Circles
  • eBay Help
    • Buying & SellingChevronRightIcon
    • SellingChevronRightIcon
    Camera Auto Zooms/Crops on Mobile Listing App Suddenly

    Since last night, my mobile app has started to auto zoom or fully crop photos that I take with the app's camera. This makes listing difficult since the picture that shows up is zoomed in from what I see when I take it, so my photos can have the side of the listing cut off. I can't find a place in the settings where this might have changed. Does anyone know what's going on here?

    cassieceleste
    cassieceleste
    10762View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    the*hat*guy

    the*hat*guy

    ·3 years ago
    11245View listings

    It sounds like I have the same problem (Google Pixel 5).  I think it started happening after I did an update to the camera app but I don't know if there's a relationship between the ebay app and the phone's camera functionality.  If I use the ebay app and take a photo (and don't change any settings),  what is shown on the screen is not what appears when the photo is added to the listing.  The resulting photo in the listing is cropped.

     

    The workaround I found is to begin to take a photo but before pressing the shutter, I have to click that square icon with arrows on the top of the screen.  It looks like it represents "full screen" or something like that. Once I do that, what I see on the screen is what I get in the photos for that listing.  I have to click that icon for each new listing. If I don't, every photo comes out cropped. Super annoying. 

                                           
                                                                                     
    •                                                              
    •                                                              
    •