Buyers Photoshoping labels to an alternative return address | Selling

kcmosurplus · 2023-05-04T16:02:59.115000Z

I have, had this happen 3 times. A buyer will buy an item from us then return it. Instead of leaving the original address on the USPS label they photoshop it and put in another address so the package will appear returned but in fact it goes to a different address. We learned this was happening because the buyer left our name on the label and the person who's address it went to called us and sure enough the label had been modified and they returned an empty box. Furthermore we had set in our setting to not accept a sale from people with a feedback score less than 5, this last person that did this to use had a feedback score of 3. When I called ebay about the feedback piece they said that that particular setting is only the exact feedback score of 5, so if someone with a feedback score of 5 can not order but someone with another feedback score lower than 5 or above 5 can. Each time it has been from a DE address. Ebay was no help in me getting my money back or blocking the account from which this happened all we can do is not ship to DE or cancel orders with low feedback score which hurts our metrics. We filed a police report since the items have been more than 500 dollars. Why does Ebay not allow buyers to be down ranked or banned, why do they not keep track of ip address and see when the same buyers who are running scams use the same address, put in fake phone numbers and make new accounts? Is ebay really making that much more money by letting the scammers continue. So I want to buy a bunch of stuff and just change the address on the label and get it all free, if that is all you have to do, wow I never have to work again!

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Buyers Photoshoping labels to an alternative return address | Selling | eBay Community