Buyers not paying after finding it for a lower price

I have just had a buyer that won my auction, then bought the same item cheaper. She paid me then flagged it for local pickup, she is in Georgia and I am in Washington. We go back and forth in emails until she flat out tells me she is not going to pay and this is what ebay CS told her to do. So what happens? Ebay says if I cannot deliver the give the money back to her in two weeks in the meantime I cannot put it back up for sale until two weeks go by. She of course told me such in an email. Ebay should be backing buyers as well. My biggest issue was this was an expensive Nutcracker, and the window to resell is gone. Should I just move to another auction site?

keegansgarage

30 View listings

Posted 2 years ago·Last reply 2 years ago

3 comments

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

@keegansgarage wrote:
I have just had a buyer that won my auction, then bought the same item cheaper. She paid me then flagged it for local pickup, she is in Georgia and I am in Washington. We go back and forth in emails until she flat out tells me she is not going to pay and this is what ebay CS told her to do. So what happens? Ebay says if I cannot deliver the give the money back to her in two weeks in the meantime I cannot put it back up for sale until two weeks go by. She of course told me such in an email. Ebay should be backing buyers as well. My biggest issue was this was an expensive Nutcracker, and the window to resell is gone. Should I just move to another auction site?

If the buyer paid, do as @ebooksdiva recommended.

But I have a question about what you posted.

First you said: "she flat out tells me she is not going to pay"

Then you said: "if I cannot deliver the give the money back"

Which is it?

If she didn't pay, just tell her not to worry. In 4 days, a cancellation will go through. (Don't tell her but she'll also get an unpaid strike.)

If she did pay, cancel the order as buyer requested.

dbfolks166mt

·2 years ago

1086 View listings

Which is it?

If she didn't pay, just tell her not to worry. In 4 days, a cancellation will go through. (Don't tell her but she'll also get an unpaid strike.)

I think you have to have the following enabled in your account settings for it to automatically cancel for non-payment.

Unavailable member

·2 years ago

Their profile isn't available.

Cancel the transaction citing problem with buyers address. They will be refunded After that you can relist the item and place that buyer in your blocked buyer list.
You donâ€™t have to wait 2 weeks.