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Buyers need to chill about shipping delays...
So everything I mailed on Dec 11 is stuck at sort plants all over the USA. But most of the items mailed on the 20th have been delivered or are out for delivery today... go figure.
I just received a package from a seller in Canada that I was able to file an INR on, on Dec 22. Knowing I have 30 days to do this, and knowing mail is delayed everywhere, I just sat back and waited and the package finally showed up. I'm going to say the 7-10 days eBay provided for domestic mail in Canada was insufficient, to be allowing an INR to be filed so quickly.
A week or so ago, my partner got a buyer who went off on him that it took 2 weeks for the package to travel from our location to his town (about 20 miles). My partner asked me to reply to the message and I decided to forgo the education that all mail picked up in the city is taken to a sort plant 100 miles away before coming back to the town where it's to be delivered. I decided to just apologize for the delay and blame Canada Post (well the delay wasn't on our end... we shipped within a couple of days which was well within our handling time).
I'm reading in this forum people who have double digit complaints of INRs from impatient customers that wanted their items yesterday. Anyone who buys a lot or ships a lot, knows there is delays and people really need to chill because there's nothing us sellers can do about it.
I'm feeling thankful that the majority of my customers are pretty cool and will message me before doing an INR. I reply very fast, so I think that helps a lot that I'm being attentive, and I watch any parcels that customers are concerned about (I send notifications to my phone sometimes too if I need to monitor something).
Lots of my items (mailed Dec 11) are past the delivery date... hoping there's no issue. Also the fact that many buyers are repeat customers probably helps them relax and not worry that they won't receive their items.
C.
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for understanding!
kh-phdan
·2 years agoHello Everyone,
Due to the age of the thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue discussing this topic.
Thanks for understanding!
lrl471
·2 years agoMay i put forth a suggestion that ebay should not tell customers their packages will come so early because when the packages come late it is normal for the customers to be anxious & suspicions begin to grow. Just a tip, thanks for reading your customers pleas for understanding.
mcleod4933
·2 years agoWouldn't it be easier for sellers in the USA to not choose the Global Shipping Program and mail by air? Ive had packages from the States much quicker and no difference on the postage costs (Tax has to be paid inevitably either way it's posted) but much more efficient I don't think buyers should have to wait longer than 4 weeks for a parcel to arrive I've ordered items from Japan that have taken a week to arrive (Amazing!!)