Buyers has wrong, Negative Feedback for me

The buyer purchased the item from my store, and after I'm already shipped the item to the buyer, he after minutes canceled the order and left me a bad feedback. Sometimes, the buyer may say that he made a mistake and bought the wrong item I understand, but he is a buyer who abuses feedback inappropriately. This buyer's behavior is against eBay rules and is unfair. Can eBay remove or modify the bad feedback the buyer left for me? Please let me know. Thank you.

paragonstar

2127 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

kenneth686321

·1 year ago

53 View listings

Yes Ebay can and will remove the feedback if you quote the correct policy

https://www.ebay.com/sellerhelp Click on Request to Remove FeedBack quote the below policy and explain your issue.

Buyer-related transaction issues

We remove neutral/negative feedback when we can see that:

The buyer asked to cancel after placing their order

https://www.ebay.com/help/policies/feedback-policies/feedback-policy?id=4208#section3

If you have shipped out the item intercept the package immediately and have it returned you.

If the buyer already received the item ask them to return it for a full refund. Ebay will also remove negative feedback if you offer free returns, item was returned damaged or if they changed their mind.

Returns issues

We remove neutral/negative feedback when any of the following occurred and this is what the buyer is referencing:

The item was returned used or damaged and the seller deducted an amount from the refund
The seller declined a change-of-mind return request, as the listing didnâ€™t offer returns
The buyer changed their mind and was liable for the cost of an eBay return label
The seller offers free returns, handled the return and issued a refund

bonanza125

·1 year ago

8889 View listings

The buyer has the right to leave you a negative as long as what is in the feedback is not against Ebay policy. You can prevent this by offering a 30 day return in which the seller pays for the shipping cost. That way Ebay knows that the buyer has the right to return the item with no questions asked. You have a policy where buyer pays shipping back. Change that. You may also appeal the feedback as a last ditch effort however after reading all the current bad feedback I doubt Ebay will remove it back you can try.