Buyers get away with anything?
I had an item up for sale at $180.
A buyer offered $140, and I said Ok why not, decided to accept the offer.
Everything I list on eBay are marked not returnable.
It would be fine to ask me as many questions as you can, and I will be honest with every single question.
I will provide measurements, photos, you name it.
But as I am also trying to not keep what I am selling, I just made it so that I don't accept returns.
Of course, under the pretense that I am being truthful and sending the correct item on the description.
Most buyers usually ask me questions before they purchase because it says no return.
But this particular buyer did not ask any questions so I just sent them the item.
Fast forward three weeks or so, the buyer files a dispute.
It was a dispute that the buyer filed with their own financial institution,
and the reason for asking for a refund was "item did not match description".
I tried contacting them through the dispute and by messaging the buyer what was not matching the description and I just got no answer.
The financial institution decided in the buyer's favor, so now I have to pay back for whatever payout was sent to me, AND SHIPPING, AND A DISPUTE FEE(?) AND I AM NOT GETTING MY ITEM BACK.
I called eBay and they said they can credit me back the "dispute fee" of $20, but that's about it.
eBay also said I also don't qualify for a seller's protection, probably because I didn't accept returns.
So is this eBay telling me, I can just go and buy whatever I want on this platform,
file for a refund because I don't know.. it never arrived, they sent me the wrong item, etc.
and I can get a full refund back? That's crazy!!
And eBay takes no responsibility for the transaction? Just takes their cut of the pie and peace out?
What a joke.
worldwidedesignerglasses
·2 years agoebay dont help sellers or remove buyers racism comments its a utter disgrace even emailed the uk ebay ceo without any response
jnybuysell
·2 years agoAccept 30 day returns. I find my Item not as described has dropped dramatically. I still get some returns(mostly on clothes, but MOST people are honest and use "Doesn't fit" so at least I don't have to pay return shipping. Sounds like this guy had scam on his mind from day 1 and not much you can do about it, but chalk it up to experience. The good has gotten awfully watered down on EBAY and barely worth doing anymore, but if the Good outweighs the BAD on here selling then you just have to eat the bad. We all do.
maxine*j
·2 years agoYou admit that that you have a No Returns policy because you merely pretend to be truthful and to ship what buyers have paid for? Wow!
In any event, two things trump any seller's No Returns policy: The Money Back Guarantee provided to buyers by eBay, and the chargeback process provided to buyers by their credit card companies. eBay has no control over the latter.
If sellers do accept returns, they can get their items back when the buyers open Not As Described cased with eBay, under the MBG, and the sellers send the buyers return labels. When sellers make a point of not accepting returns, buyers simply bypass the eBay MBG, go straight to their credit card companies, and get their refunds and the item.
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toomuchstuffagain35
·2 years agoMaybe they meant presumption? (that auto correct thing again)
sextons-sweet-deals
·2 years agosome of the O.P.'s post is confusing:
Fast forward three weeks or so, the buyer files a dispute.
It was a dispute that the buyer filed with their own financial institution,
and the reason for asking for a refund was "item did not match description".
I tried contacting them through the dispute and by messaging the buyer what was not matching the description and I just got no answer.
The financial institution decided in the buyer's favor, so now I have to pay back for whatever payout was sent to me, AND SHIPPING, AND A DISPUTE FEE(?) AND I AM NOT GETTING MY ITEM BACK.
I called eBay and they said they can credit me back the "dispute fee" of $20, but that's about it.
eBay also said I also don't qualify for a seller's protection, probably because I didn't accept returns.
How can a buyer file an issue with C.C. for INAD? Pretty sure all they can do is file a claim of 'do not recognize purchase / transaction'. Ebay should still back seller even if seller does not accept returns.
Question for the O.P. Did you ship with tracking number and post that tracking number?
I think there are some missing details in this post.
plasticrainbow1
OP2 years agoYes, I did post the tracking number.
I ship with whatever provided by eBay, so it shipped with USPS, eBay let me print out a label.
The item is marked delivered also.
However, regardless of the item safely being there or not, the item was marked "not as described".
NAD can mean so many different things but at the end of the day it just meant that I lose the case.
Like others described, financial institution will likely rule in favor of the buyer,
and eBay can't/won't do much about it, so buyer is not backed up by anyone but me.
My question for why it doesn't match the description, or screenshots of my item description along with photos of the actual description didn't do much.
dbfolks166mt
·2 years agoWhen a chargeback is opened with a buyers CC company there are a number of factors that come into play and in some cases the seller is protected unfortunately NAD is not one of them. When a buyer files a NAD with their CC company eBay is pretty much removed from the decision process regarding the case and 99.9% of the time the CC company is going to rule in favor of the buyer under the current laws they are required to operate under. It is also unfortunate that the current laws are focused on only the financial aspects of the charge and not the logistics and most CC companies do not require the buyer to return the item. While you can challenge the dispute you are likely to loose and as you have discovered the CC company is going to charge you a fee, in your case $20, for processing the dispute. Even if you had offered returns in the case of a chargeback it is likely you would not have gotten the item back.
Bottom line it is NOT eBay telling you that you can "order whatever you want" and then "file for a refund" via chargeback with your CC company because it is NAD it is the current federal laws and the CC companies. However, your CC company may monitor your chargeback history and if they see a pattern of abuse they may cancel your account. In some cases eBay does offer seller protection for chargebacks but it is very specific and limited in it's coverage.
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
isaiah53-57
·2 years agoI appreciate all the fine tuned information here, but
WHY?
Does ebay always get a pass in these cases? - I had 3 Buyer chargeback cases when PayPal was the money processor and all 3 were settled in my favor - I didnt have to do a thing - It should NOT BE that "99.9%" of the time they find for the buyer - The laws are the same - My guess is so little effort goes into the case coming from the side of the seller(argued by ebay) that it IS a losing proposition 99.9% of the time...
bonjourami
·2 years agoYes, back in the old days, if a buyer filed with their cc saying they did not recognize the transaction, all a seller had to do was supply the tracking number to prove delivery, and the seller would win the case. Those days are gone now that PP is out of the picture.
luckythewinner
·2 years agoBecause payment disputes are decided by the financial institution, not by eBay.
And if the financial institution decides in favor of the buyer, eBay has to cough up the refund.
If sellers were not held liable, criminals would set up straw sellers and straw buyers and steal money from eBay.
dbfolks166mt
·2 years agoI appreciate all the fine tuned information here, but
WHY?
Does ebay always get a pass in these cases? - I had 3 Buyer chargeback cases when PayPal was the money processor and all 3 were settled in my favor - I didnt have to do a thing - It should NOT BE that "99.9%" of the time they find for the buyer - The laws are the same - My guess is so little effort goes into the case coming from the side of the seller(argued by ebay) that it IS a losing proposition 99.9% of the time...
Read the details of my response. Not sue what type of PayPal chargebacks you had but if they were INR or charge not recognized and you responded with tracking or sale information it is understandable why you won the chargebacks. NAD becomes a whole other issue and is where/when the seller usually looses the chargeback 99.9% of the time.
It's no so much the information that is provided as it is the way the CC companies look at the chargeback and the laws they have to operate under. CC companies hate chargebacks as much as anyone it takes time, effort and resources to process the cases and that cuts into their bottom line. The two current laws that CC companies operate under are the 1974 Fair Credit Billing Act and the 1978 Electronic Funds Billing Act. The biggest problem is these laws are over 50 years and are very generic. They were passed at a time when ecommerce and CC use was in pretty much its infancy. You can Google the acts and read the specifics of the laws.
duffy4444
·2 years ago@isaiah53-57:
Why?
Simplified explanation: Because of financial laws and the fact that eBay is only the billboard, so to speak. It is the responsibility of the sellers here that post on the billboard, and eBay has very little to do with transaction guarantees for us who "post" our stuff on their billboard.
It's up to us to face any return/refund consequences that may arise. PayPal was a bit better at times, but they could have just denied getting involved if they wanted. The way it is now is pretty universal for online commerce. Sellers have to accept, adjust and adapt.
Cheers, Duffy
soh.maryl
·2 years agoIt seems like you may not have familiarized yourself with eBay's Money Back Guarantee.
If/when a buyer opens an ITEM NOT AS DESCRIBED CASE, your "no returns" stance does not mean no refunds.
PS: If a buyer states an item never arrived, but you have tracking proving otherwise, that's a different situation.
fashunu4eeuh
·2 years agoPayment disputes (chargebacks) are a risk in all retail selling, online or otherwise. About the only way to avoid it, sell locally for cash.
See policy link below with instructions on how to handle payment disputes in the future. Forewarned is fore-armed. Also suggest you bone up on the terms of the eBay Money Back Guarantee. Those terms trump No Return policies.
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799#:~:text=The%20payment%20dispute%20could%20take,to%20pay%20a%20dispute%20fee.
shar_27
·2 years agoI don't understand why some sellers do not accept returns.
I will be honest, I've won every dispute in the recent 3 months. eBay actually covers me really well.
Buyer did not recognize the transaction.
Item not as described.
Among 80% of these disputes, eBay does not even want me to do anything, simply states I am covered.
For those disputes that I could challenge, I would send a prepaid return shipping label to the buyer and state the fact: 'If the item does not meet the buyer's expectations, there is really no reason for the buyer to keep it.'
I also post an image of the prepaid return shipping label and the image of the item.
In the pictures I post, I include a text statement to ask the buyer to return the item for a refund.
So far, I've won every dispute with no impact on my seller performance.
Whenever an issue occurred, I issued a prepaid return shipping label right away to the buyer, asking for a return regardless of the reasons.
Yes, there are hardened online shopping looters trying to use all sorts of stale tricks to dodge returns.
Not in the USA - I ship domestically only. If a buyer exports my items overseas, it's the buyer's responsibility to return my item since the buyer's shipping destination is domestic in the US and my perpaid return shipping label well covers the domestic return fee.
Sick, heart attack, hospitalized, disabled - I ignore these silly excuses and stick to the point: the buyer needs to return the item for a refund.
I'd rather pay return shipping to get my item back than let the buyer get it for free.
And of course, I already factor in the return cost into my selling price, so a few returns will not hurt my profit margin.
For those sly scammers returning other items, I issue a 50% refund only and post the return item image to eBay.
And eBay always covers the other 50%, so I am okay.
Of course, I block all these hardened online shopping scammers.
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fab_finds4u
·2 years agoYou will learn that if a buyer says "not as described" that if you want the item back you must immediately provide a return label or a refund. If you don't then you can lose the item and the money.
You should never ask them why do they think it's not as described. That gives them the impression they'll have to fight you to get a refund. They know a chargeback will be in their favor with no fight.
Any time a buyer says it's not as described offer for them to return it for a refund. If you don't they usually get their money back and they get to keep it because you didn't tell them to return it for a refund.
luckythewinner
·2 years agoYou will learn that if a buyer says "not as described" that if you want the item back you must immediately provide a return label or a refund. If you don't then you can lose the item and the money.
Anyone who had read the eBay policy for handling disputes already knows that beforehand.
soh.maryl
·2 years agoUh, not necessarily as per the OP's original message.
luckythewinner
·2 years agoSo is this eBay telling me, I can just go and buy whatever I want on this platform
This is the buyer's payment method telling you this, not eBay. Because a buyer can file a payment dispute for "item did not match description" on any venue, not just on eBay.
kensgiftshop
·2 years agoSometimes it's better to accept returns.
Once the buyer goes to their payment source, not much Ebay will do.