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Buyer wants refund usps says delivered
Usps says item was delivered to "parcel locker". Buyer says he went to post office and they couldnt find it. I sent a reply asking him to talk to his route carrier and if they had no info to then talk to his post office manager and they would likely shed some light on its location. I sent that message on saturday, on monday morning i get a request for a refund so it appears buyer hasnt made any effort on his end to locate the package and theres not much I can do at this end to locate a package 2000 miles away from me. I could go to my post office but what are they going to do but tell me it was delivered? I have enough experience with the post office to know that package is there you just have to rsttle a few cages and get the names of who you talk to, and ultimately talk to the manager if necessary. Is ebay really going to make me give him a refund for the post offices screw up which buyer can probably solve at his end with a little effort?
kh-stanley1
·11 months agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
bufoman
·11 months agoCurious how this was resolved?
I am in the middle of the same problem as a customer. I know for sure that the package was not delivered to a parcel locker anywhere near our unit because we all share the same lockers. And all were wide open after the supposed delivery. Meaning nothing had been delivered anywhere near here.
Here is my understanding: The seller is supposed to insure the item. If the buyer says they didn't get the item, then the seller needs to refund the money. And the seller needs to file a claim against USPS. The buyer cannot file a claim because they were not the customer of the USPS. It is the seller who paid money to USPS and they are the customer of USPS.
Again, can you tell us how this case turned out? Thank you!
jonathanbrightlight
·11 months agoActually, once the carrier marks the item delivered, as long as the address on the label matched the one on the order, the seller’s obligation is complete. Insurance will not provide any coverage for a delivered package, btw. As the buyer, you can reach out to your carrier and see if they can tell you that it was not delivered to the address on the package or if that address was not yours, but unless it was shipped to somewhere other than the address you provide, the seller has done their job.
movieman630
·2 years agoIf it's marked "delivered" your job is done. You don't owe them anything more.
batvette
OP2 years agoStrangely enough, ebay released the funds, changed the status to the order being complete, but the request is still open and the buyer hasnt responded yet. Much afo about nothing Id assume. Buyer hopefully found his package but just hasnt had time to respond.
The fabulous world of getting rich on ebay. $27 minus packing materials, time and gas to go to the post office, etc.
wastingtime101
·2 years agoWhen you see the option 'ask eBay to step in' @batvette you can click on that and have the INR closed in your favor. That will also protect you against neg FB.
If you leave it open then it will eventually time out after a month due to inactivity and protections will not apply.
vintagecraze50
·2 years agoIf I get these I ask the buyer to go to their PO again and request that the postmaster research where the package was dropped. I also for an expensive transaction call the destination PO and I TELL THE BUYER I am going to do this to locate where the package was deposited. Usually they can find them. The tell the buyer I am researching this can sometime prevent a false I did not get it claim and expedite the finding of the package and a premature refund. You have to be proactive.
kraftique
·2 years agoI always cover my P+Q's . I would call up his Post Office and talk with them. Get the info, the name of who you talked to and tell them what the issue is. They know who the carrier is and the carrier will remember what is delivered- it is also GPS tracked right to the box. (My husband is a carrier). Your Post Office may also be able to get a print out of it's route and GPS tracking but make sure you get a copy of the Tracking to his box.
gloryglorygifts
·2 years agoThat's what I usually do as well. Best to be proactive sometimes.
batvette
OP2 years agoThanks for the info. I think GPS tracking would be helpful if the package was left at the wrong address. If it were left in a parcel locker but the key was placed in the wrong mailbox by the carrier it wouldnt help.
jbbowers12012
·2 years agoIs there any reason that you the seller cannot call the buyers post office. You can rattle cages the same as can the buyer. Have done it myself.............
batvette
OP2 years agoI told him Id be happy to file the claim if it came to that. That said, the first person who would have a clue where tthe package would be would be his normal route carrier. Someone I dont know the identity of and who would normally never be available for phone calls. So I dont think its out of line to expect that the first efforts to find the package should be at the end where the package was last seen. As others have mentioned if the USPS said package was delivered thats where my responsibility ends. Also add that when my post office loses a package I dont get much attention with a phone call. If I go in people start looking.
Make sure you put tracking into the refund request that shows delivery.
buybuy42
·2 years agoIn my experience with 'Parcel lockers' they are on the site/location of where the buyer lives, not at the Post Office.
slippinjimmy
·2 years agoParcel Lockers are either part of a USPS clusterbox or in larger cities they can be found in lots of places but these are third-party private parcel lockers (UPS, Amazon, non-affiliated), I see them in grocery stores, bus/subway stops and similar high traffic locations.
At a Post Office that has 24/7 access to PMB's there is often a Locker included in the bank of single customer dedicated boxes.
toomuchstuffagain35
·2 years agoSometimes recently some post offices have installed (larger) parcel lockers outside and the key is left in the PO box.
dirk12955
·2 years agoAdding on:
Years ago I lived in a Mobile home community. All Po boxes were at the main office. A package
went into a locker and a key for the locker was left in my Po box.
mantle1951
·2 years agoOK you use the key to open locker and how do you return key to PO? Do you put it in your PO box so they can retrieve it? What if you keep the key and try to steal packages form the locker another day? I know most people are honest but just wondering.
buyselljack2016
·2 years agoKey is captive in the lock after opening the locker.
USPS has a key to release the key to use the locker again
ajs_coins_and_alchemy
·2 years ago@mantle1951 the key stays in the lock and can not be removed by the customer. I experience this with parcel lockers at post office for my PO box and the parcel locker at my cluster mail box at home. I believe a 2nd key (Postal worker key) is required to release the first (customer) key.
batvette
OP2 years agoPost office lockers retain the key when you open the door. None of that is possible.
chpgts
·2 years agoOnce the key is used to open the parcel locker, the key cannot be removed from lock. Only the postal carrier can remove the key.
slippinjimmy
·2 years agoTwo things to do:
1 - reply as you already did
2 - if a request/claim is opened add the tracking information
End of story.
wastingtime101
·2 years agoDelivered to parcel locker generally means the buyer lives in an area with cluster mailboxes. The carrier leaves a key in your mailbox when they leave a package in the parcel locker. Buyer uses that key to retrieve their package.
Either the buyer is lying to try and get a refund, or the carrier left the key in the wrong tenant's box and their neighbor got it. If it's a honest neighbor they will either give the package to the intended recipient or they will give it to the carrier / PO for proper re-delivery.
It's not your issue though. Delivered means you're covered as long as you shipped to the address on the order page and you enter the tracking number on the item not received claim.
redlinear
·2 years agoThat's the funniest thing I've read all day! 🤣
batvette
OP2 years agoWhy is it funny? AFAIK that is an accurate take on this?
Please explain why if it isnt. I would like to know, merely mocking someone elses reply isnt constructive discussion.
If Ive misread your reply/intent, my apologies.
nederlander1
·2 years agoI get my parcels dropped in an open tub on my home doorstep. The end scan is always "Delivered to a parcel locker." So this doesn't necessarily mean delivery to a cluster box unit.
wastingtime101
·2 years agoThat's an incorrect scan being used by your carrier. They should be using 'delivered to front door/porch'.
a_c_green
·2 years agoOur carrier is so precise that if he hands me the packages instead of putting them in the box because I happened to be standing nearby at the time, he'll log the delivery using the "delivered to an individual at the address" choice on his scanner.
12345jamesstamps
·2 years agoDid buyer file a claim or are they just asking for a refund? Did eBay put a hold on those funds which you already received? If the answer is no. I wouldn't do anything.
If there is an open claim filed...item was delivered in parcel locker which needs a key....but probably noe a signature. Is this a P O Box? Was that on the address?
batvette
OP2 years agoIt says the buyer has a "request" for a refund
I sent a message to the buyer asking he contact his carrier or post office manager. He replied the carrier would be there around 5. So im in limbo till then. Ebay also messaged my funds would be put on hold.
wastingtime101
·2 years agoDo as instructed above @batvette and upload the tracking number to the request. You need to do that for seller protections even though the tracking number is already on the order.
batvette
OP2 years agoThanks for that!
redlinear
·2 years agoThis is correct. It's all you can do right now.
Respond to the request with the tracking number and carrier.
And wait.
(there is hope) Chances are good that they will decide in your favor.
12345jamesstamps
·2 years agoI've seen some "parcel lockers". Usually in a gated community if I am correct. And there is usually a management office on the grounds. I could be wrong. Just a thought. Did you google the address to see the place looks like?
ajs_coins_and_alchemy
·2 years agoI live in a "townhome style" condo. Just like @wastingtime101 mentioned, we have cluster mailboxes out on the street. Small mailbox, shared parcel locker for larger packages. Key gets tossed in our mailboxes if there is something in the parcel locker for us.
My grandmother and I are next door neighbors. We share the same first initial and same last name. Our mailboxes are also next to each other in the cluster. I can't even begin to tell you how often our mail gets messed up. That's understandable because our names.
However, I can't begin to tell you how often I have gotten the WRONG mail from other neighbors in my box. I think cluster mailboxes have got to be notorious for this simply because of the design of the box and how easy it is to lose focus when you're just tossing mail in a bunch of side-by-side slots.
Parcel Lockers are also a thing at some PO Boxes. My first PO Box was at a Post Office that didn't have lockers for larger pkgs, but my current PO Box at my current post office does have them (thank god). This should of course be irrelevant to your situation if the address was residential as it seems to be suggested.
One thing you can do, if you are curious, is look up your buyers address on google maps. If they have Street View, you can see if they have cluster mailboxes. If not, you may get lucky and spot them curbside on satellite. (I do NOT recommend mentioning this action to your buyer ... I suggest it only if you are curious enough to look!)