Buyer suddenly turns into problem buyer
I recently sold a back brace for morbidly obese people. Everything was fine and dandy. Today apparently it was "out for delivery." So the buyer messages me "it says out for delivery. Where is it? It's 6pm!!!!!!!!" As if I'm the USPS. Keep in mind, the buyer has been on ebay since 2012. Then the buyer, who bought a 6XXL back brace, opens up an item not received case on me, and now my funds are on hold. I'm just imagining someone who looks like Brendan Frasier in The Whale getting any because their back brace is maybe delayed a day or so. This is someone who's been on ebay for over a decade, and is this erratic? It makes me think they live a sad life.
17 comments
reallynicestamps
·3 years agoAs a new seller (or even as an occasional or returning seller) your payments will be on Hold for up to 30 days against your performance,
Which includes shipping and delivery.
"Today"? This is Sunday . USPS does not to my knowledge delivery on Sunday and you might politely remind the buyer of that.
RESPOND TO THE CLAIM WITH THE TRACKING NUMBER!!
Yes eBay already has it.
Do it anyway, because the claims robot and the shipping robot don't speak to each other.
That should get you enough slack that the delivery on Monday will be fine.
My headcanon is that your backbrace customer is in pain and lashing out.
And if the brace is made in China the "6XL" is only about a US size 20 or so.
Friday the clerk at the PO said they had started to receive a lot of Prime packages - a lot as in twice as much as normal.
Might be worth mentioning that in the response. The robots may not see it but the customer will.
But the tracking number is the important part.
ms.rodriguez*
·3 years agoEmail the buyer and let them know that you will contact the post office on Monday. Definitely go there with the tracking #. It's possible that the carrier scanned it and then got busy and did not drop off the package and it's sitting in the back of the vehicle. They are NOT supposed to scan them until they are dropped off but sometimes, the carrier scans them ahead of time. It's very possible that the item will be delivered tomorrow.
If you see that the status changed and it says delivered, IMMEDIATELY , write the tracking # on the case and it should close.
jerseyboymusic
·3 years agoIf the buyer opened an INR, which he has every right to do, just upload the tracking number to the INR and apologize for the USPS. You can encourage him to also contact his local post office.
At this point, has it shown delivered?
sextons-sweet-deals
·3 years agoMany questions & scenarios to be considered.
Sounds like you're probably a drop shipper since you're bashing your buyer. if you were the original owner / user, that would make you what you're speculating your buyer's profile / health.
A few have asked if you have the tracking # to show where the package is to calm your buyer down. Did you ever upload the tracking#?
Was this item new or used?
Honestly, an item like this and its size should probably fall under the buyers / a person's disability insurance. That opens even more questions that none of us can answer.
inhawaii
·3 years agoI don't see what the problem is.
Having a morbidly obese customer = irrelevent.
Having a impatient customer = common.
Customer filing a case without contacting you first = common.
Lke @evry1nositswindy said, just wait it out and see what the tracking says.
Once the tracking shows "delivered" you're covered.
Once your funds get released don't spend it too quickly.
You do know that customers have up to 90 days (or more) to file a chargeback?
postcardcountry
·3 years agoYesterday I got my mail at 4:00pm. There was a package I was waiting for that said out for delivery at 7:10am. My mail usually comes by 12:30.
So what happened? Friday the clerk at the PO said they had started to receive a lot of Prime packages - a lot as in twice as much as normal. That's enough to slow delivery down, especially on a rural route like mine.
Does being a seller make us more or less patient with deliveries?
evry1nositswindy
·3 years agoDid you add the tracking number to the case? If it shows delivered, you are okay. If it is not yet delivered, wait a day or two to see if it is delivered. Don't wait past the time where the buyer can ask eBay to step in. You can contact the USPS. Call the buyer's local PO. There are things you can do.
mn467462
OP3 years agoYes I did. That's how they know it was out for delivery. I have no idea where it is or why it was not delivered. And it's Sunday. Plus I'm a lot less willing to do anything since they already opened a case on me, before I could even respond. The buyer is gonna be blocked after this.
dhbookds
·3 years agolol............sorry for your problem........but frankly aren't you reacting the same way as your buyer?
mn467462
OP3 years agoNot even close. Sounding off on a forum isn't the same as withholding someone's funds over something they didn't cause, when they actually needed that money.
knifeaholic
·3 years agoWhat does the tracking indicate? You should be covered if the tracking indicated that the item was successfully delivered.
candd205
·3 years agoThere but for the grace of God, go I.
soh.maryl
·3 years agoNot a good idea to comment on the buyer's body habitus or life.
Did you reach out to him and offer help. For instance, he could contact the carrier and inquire about it.
mn467462
OP3 years agoDidn't have a chance to. They opened a case before I had a chance. And now I'm not so eager to give common sense advice from a ten year ebay veteran who immediately opens a case against me.
And it's all speculation, my verbiage was very clear it was speculative based on the item sold. But cut me some slack for being a little annoyed about this, and sounding off on a forum.
soh.maryl
·3 years agoSorry -- should have cut you some slack. Guess my response was reflective of something unpleasant that recently happened my personal life. Hope you will forgive me. Thank you.
But you did know that, in any case, your funds will be held anyway since you are a new seller, right?
mn467462
OP3 years agoIt's fine. This is my alt account just for posting. I've been selling for years. Dealt with the **bleep**. But I expected a buyer with a 10+ year history would be willing to wait a day or so.
ebeths_eclectic_collectibles
·3 years agoIt may be your alternate account for posting but for all you know everyone reading your post could be morbidly obese.