Buyer sent back damaged item First time this happened | Selling

boutique_369 · 2024-10-13T00:06:41.729000Z

This is the first time this has happened to me. My buyer sent back her sweater & it was shredded down the front. I have no idea why she would do this. I called Ebay on the phone & the agent told me do not refund her & do nothing but wait until ebay steps in to close the case then I can appeal it. I asked her if I would get a mark against my account for that & she flat out said NO. I asked for a receipt of some kind & she refuses to offer any case# or anything. This does not feel right to me. The agent was kinda rude on top of it. when told her this process didn't make sense to me she said BECAUSE YOU ARE NOT PAYING ATTENTION. Well that made it even worse. Now I really don't trust what she is saying. I know this kinda thing must be common but can someone tell me what is the usual process for it? Why can't we easily report it? Is it yet another case where seller gets screwed?

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Buyer sent back damaged item First time this happened | Selling | eBay Community