Buyer says they didnâ€™t receive item. | Selling

kslaserdesigns · 2023-10-06T16:44:22.965000Z

My buyer chased his delivery eta and I couldnâ€™t confirm due the delivery portal being offline. The buyer convinced me that they needed the item urgently and we agree Iâ€™d send replacements if he sent back the original consignment if and when it turned up. After Iâ€™d sent the replacements, the portal is back online and shows that the original delivery was made many days earlier and a gps location that matches the address and a signature as delivered. The buyer on hearing this, says my proof was false as it wasnâ€™t his signature. He has opened a case and subsequently refused the delivery of the replacement items. Im in the hole for two sets of postage and two lots of product. The replacement set hopefully will get back to me. Can he refuse to pay?

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Buyer says they didnâ€™t receive item. | Selling | eBay Community