Buyer Says 20 Days After Delivery That Item Arrived Damaged
I sell alot of video games and the item in question this time was a video game that the buyer says had it's front cover plastic sliced through. I package my items immediately after taking pictures so I know for certain that I didn't package a cut video game. What I imagine happened is the buyer used a knife to open the package and damaged the item, but for some reason he hasn't mentioned anything about this for 20 days. At the moment the buyer hasn't opened a return case yet, but I was wondering what do you think I should do in this situation? I've sold many items but haven't run into this delayed of a damage response before.
5 comments
onlinecentral
·2 years agoYour situation is similar to other discussions, but a Best-Offer was involved.
1) There were offers and counteroffers between the buyer and seller.
2) Eventually, the buyer paid more for the item than they wanted to, meaning the seller didnt't cave in and grant the huge discount the buyer desired.
3) The buyer acted in a dishonest and unethical way and pursued a discount AFTER delivery by sending a message about phony damage hoping the seller would offer a partial refund.
So the takeaways are:
a) If you and a buyer can't agree on a Best-Offer, right away, without several rounds of negotiation, add the buyer to your Blocked Bidder List. You will forfeit the sale to that one Low Ball bidder. Another bidder with a more realistic offer will eventually come along.
b) Don't reward extortion buyers with an offer of a partial refund. Reply by diplomatically requiring a return, as stated in earlier posts above. Requiring the effort and labor of a return from the buyer will make many of them cease.
c) The 20 day delay is not important. The buyer could have sent the message between day 31 and 59. The menu choice for you to issue a refund would still be there.
soh.maryl
·2 years agoIt doesn't matter at all what we think you should do in this situation.
If the buyer claims damaged and opens an NAD case, you have just one option and you probably know what that is.
12345jamesstamps
·2 years agoBuyer only gets 30 days on date of receiving item to do a return.
However, buyer can still open a claim after 30 days...but you have the option to do what you feel is right.
Within the 30 days if a claim is open I would try to work it out with the buyer.
Ask what would be fair in a polite tone. Don't assume buyer made the damage.
And although buyer doesn't have to: ask for a simple photo of damage. Couldn't hurt.
You have to also think about a buyer leaving feedback...
golfingaddict
·2 years agoI think it is a little suspect but there is not much you can do about it.
I always respond to these types of emails with the same response.
"if you are not happy with the item, return for a refund"
Rinse and repeat. I do not ask for photos, I do not ask for details, I do not expect any explanations and I will not engage these buyers.
If they are not happy, return the item. No negotiation. Return for a refund.
lakefor94
·2 years ago@zachet22 do what golfingaddict stays above. I do the same, same, same.
No nogoiations, no back and forth. "Sorry to hear that you are not pleased with the item. Please return for refund".
On most returns I get, I never have any other communication with the buyer, they open a return, either I use the eBay furnished return label or provide my own label. Easy peasy. Refund upon return of the item.
If they open a return without contacting me then I never have to communicate. Just follow the process.
Buyers get 30 days from delivery to open a return. Waiting 20 days means nothing in the complete picture.