Buyer Return With No Tracking | Selling

tommytreasure · 2023-10-08T22:02:46.025000Z

I have a buyer who changed her mind about her purchase. I have a no-returns policy but I allowed her to return the item if she agreed to pay return shipping. I asked her to message me with the tracking number and she told me she didn't receive one. All packages come with tracking now. She claims she never uses eBay and doesn't understand how things work but she has 400 positive feedback. If I don't receive the return, am I on the hook for the refund? The purchase was over 100.00. I'm not sure if I'm being played or not. It seems suspicious.

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