Buyer Reported they did not receive item - but did - and $ was refunded | Selling

gemcity400 · 2024-10-24T13:36:12.739000Z

I recently sold and item Oct 2 - shipped Oct 4 and Delivered - I added usps tracking. Item showed delivered. Buyer made claim they did not receive item. I called her post office (it was a very rural area) and the nice man at the post office knew the area and looked it up and said, yes - it was delivered. I contacted buyer - told them I called PO and it was indeed delivered (I gave her specifics of the delivery). They messaged me back on through eBay and said their neighbor had it as they were on vacation but still let the case go on as though they did not receive the package. I have screen shots. I get notification from eBay they have refunded them and I now have a strike on my account and out payment for item. The buyer then messages me again and wants me message them on FB. I messaged them through eBay I want this cleared up on eBay. The buyer had deleted their previous messages to me through eBay. I appealed and included a screen shot of them indicating they received the item. When I try to appeal eBay tells me I can't - the case has been closed and decision is final. I am getting screwed over. Any suggestions on what I can do?

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Buyer Reported they did not receive item - but did - and $ was refunded | Selling | eBay Community