Buyer refused delivery and won | Selling

kalacotefinds · 2025-11-02T18:40:44.316000Z

I had a buyer refuse delivery of an $800 100 lb item. He then opened a claim stating he didn't receive the item. I informed him that refusing delivery was not the same as not receiving. He claimed the box was damaged. I received it back and the contents were undamaged and the box was not dented or torn despite traveling across the country and now back to me. Ebay sided with me initially and said no refund to buyer. Buyer then disputed this claiming I offered a refund and failed to give it. This is also false and there is no evidence yet Ebay sided with him and reversed the claim. Currently I'm out the $147 to ship him the item, $122 Fedex adjustment to ship it back to me and $95 in FVF. I requested an escalation to tier 3 safety and trust and was refused.I was offered an escalation to account management to ask for reimbursement of shipping and fees, but that is not guaranteed. Meanwhile buyer got a full refund and did not follow the proper rules. I can't even file a FedEx claim because he didnt' take pictures and there is in fact no damage to the item. Do I have any recourse here? I was told by 3 different agents I would be covered under seller protection no this expensive item as well.

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Buyer refused delivery and won | Selling | eBay Community