Buyer questions not showing up in inbox or email.
When I check My eBay Selling Overview I can see I have a question from a potential buyer, but when I click reply the message is not in my inbox. I've also checked my email and I have not received it there.
Effectively, I cannot reply to this question, or even read the full text. I've searched around and found this to be a problem for sellers dating all the way back to 2017.
Is anyone else still having this issue? Is there a fix yet?
3 comments
slippinjimmy
·5 years agoIs it a New message or an older Unread message?
I never use My Messages, always read and reply from the email copies I receive so my Hub Summary page currently shows over 148 unread messages. eBay's system doesn't know that I read the email version unless I reply to it and a lot of messages don't need a reply.
timsbooksandgames
OP5 years agoIt's a new message for an item I listed today. I haven't received the email copy either, the message only shows up in My eBay Selling Overview.
siriguana
·3 years agoI've been having the same problem . Some messages for buyers show up in my in box , while others do not. I've rechecked my in box for them later, but they are no shows. I can only see them in my overview , but I can't link/reply to them . I can only read part of the first line. robert/siriguana p.s. first noticed it a few weeks ago, then it seemed to clear up. Now it's happening again.