Buyer purchased a cellphone from me, but I just looked his note
Summary: will.toni shared a situation where they sold a phone that the buyer wishes to use with an Xfinity plan. Despite the phone being unlocked and tested, the buyer expressed concern about compatibility with their plan and might return it if it doesn't work. will.toni is considering sharing the phone's IMEI with the buyer to confirm compatibility before proceeding. kensgiftshop suggested providing the necessary information to help determine compatibility while noting that only the seller can cancel the order.
Hello,
I sold a LG 51 phone I got from Xfinity and after upgrading it, it stayed in a drawer for years and now I've decided to list it. Before listing it, I tested the phone with a different SIM card (Tracfone) and it worked, and Xfinity confirmed that my phone is unlocked.
I was about to print the shipping label when I saw this note from the buyer: "This unit is to replace a Motorola on Xfinity. If it isn't compatible with my Xfinity plan, I'll have to return it."
I don't take returns, as stated in my listings (yeah, I know eBay can force me to accept a return), but in this case, I have no idea what cellphone plan the buyer has - in my opinion, a phone is carrier-compatible, not plan-compatible.
I was thinking to share the IMEI of the phone I'm selling with the buyer, so he can reach out to Xfinity Support to see whether it's compatible or not. if it's not, I would ask buyer to cancel the purchase on his side.
Any advice to deal with this? Buyer already paid for this item. I'm fine cancelling the transaction if it's too risky.
Thanks.
mam98031
·1 week agoYour No return policy will NOT prevent REFUNDS. So it is in your best interest to politely talk with this buyer and see if they would like to cancel the transaction before shipping.
The return policies options are as follows.
1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request, if the buyer properly filed the claim. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Camera Drones, Camera lenses, Collectibles & Art, Digital Cameras, Jewelry and Medical & Mobility.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
kensgiftshop
·1 week agoThe buyer can cancel the order, only you can.
I'd share what information would be needed to see if it would work for them.