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BUYER OPENED INR CASE WHEN TRACKING SHOWS DELIVERED AND EBAY STILL REFUNDED THEM.
I honestly don't know where to start. A buyer from Canada purchased a NECA figure and it was sent to the address given from the buyer and delivered on the 9th of December. He immediately opened a case and messaged me saying he didn't receive the package even though it shows it was delivered in Canada. I contact eBay and they tell me because it shows it was delivered that I'm in the clear and don't have to worry about anything and to wait the 4 days for them to step in and I'll win the case. Well that didn't happen, the buyer contacted them and they gave him a full refund. I started an appeal and was denied because it said I did not "upload tracking information in time" which is utterly insane because it shows it was delivered and it was sent through eBay international delivery service. The buyer is brand new to eBay, his account is only a few months old and already has multiple negative "positive" feedbacks. I honestly feel like even when it's cut and dry like this eBay always sides with the buyer. Any recommendations of what I can do from this point to try to get my money back. Not only am I out the price of the item but also the full $18 shipping cost.
kh-cathy
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
ckimodog
·2 years ago@withthebuisnessscollectibles
Old thread friends...2022. Best answer selected. Mods...please lock.
inhawaii
·3 years agoWhen a customer files a INR you ALWAYS respond to it with the tracking number.
withthebuisnessscollectibles
·2 years agoThat's your opinion but not the policy it's allready there buying label from ebay
stainlessenginecovers
·3 years agoI don't see where you 'responded' to the INR Case when it was first opened. You are NOT to contact anyone or 'escalate' to ebay, you are to simply 'respond' to the case with the tracking number.
Cases do NOT look at what you shipped, how you shipped, where you purchased the label etc. The Case simply looks at the RESPONSE of the tracking that you inputted into the 'case' when asked.
Did you do that?
gotta-have-it-collectables
·3 years agoWhy isn't it automatically done by eBay's program?
stainlessenginecovers
·3 years agoI'm guessing it's because Return Cases Opened is a different entity than the 'item purchased/item shipped' which would show the tracking number.
What I know is it's been this way for years- answer the case or lose both item and cash and get the wonderful 'ding' to your seller metrics by not taking care of your customer and ebay having to 'do it' for you.
withthebuisnessscollectibles
·2 years agoBeen that way for years! We're is it in policy I must re-upload tracking when buying ebay ship label?
714ricki
·3 years agoDid you provide/confirm the tracking number again within the INR case? As silly as it sounds, the seller must confirm the tracking number for the shipment regardless of having used the ebay shipping system &/or having already uploaded the tracking number in the order details.
withthebuisnessscollectibles
·2 years agoThat's not what the policy states if you buy label on ebay
buyselljack2016
·2 years agothis is an old thread. some things may have changed since posted over a year ago.
Have not had an INR in a while, but written in policy or not, the notice that I got had me upload the tracking.