Hello, a buyer opened a case for a product that did not arrive, and after I told the buyer that I would ask a shipping company in my country to track the shipment, he sent me a message that he got the product, but the product was broken. I asked the buyer to send me pictures, but he did not, and now the case of a product that did not arrive is still open. What should I do to close the case

You are located in Jordan so I am not all that familiar with your postal service and the tracking capability. If you shipped via a method that has tracking and you can show delivery simply upload the tracking number and the delivery information into the case. You can also add in the message from the buyer indicating that they stated they received the item. As for the damage once again not sure how you shipped the item, whether it went through a freigh...

buyer opened a case for a product that did not arrive | Selling

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buyer opened a case for a product that did not arrive | Selling | eBay Community