Buyer opened “Item Not Received†case but tracking shows delivered to CO-OP pickup store
Hi everyone,
I need some advice. I sold an item that was shipped via DPD, and the tracking clearly shows it’s been delivered to the local CO-OP store and is ready for pickup. However, the buyer has opened an “Item Not Received†request and hasn’t replied to my messages.
What should I do in this situation? Will eBay close the case in my favor since tracking confirms delivery to the pickup location?
Thanks in advance for your help!
6 comments
worldcoinauctions
·10 months agoService notwithstanding, I suggest entering the tracking into the case.
johnrj1226
·10 months agoYou Situation iis why I never sold any thing that would no be delivered by USPS (United States Postal Service
Good Luck to you
Just a Wild Guess do you mean APO/FPO/DPO service of the United States Post Office ??
inhawaii
·10 months agoWhat is DPD?
Does ebay recognize DPD tracking?
You are in Pakistan.
I could only advise you what to do if you were a US seller shipping via a carrier that ebay recognizes like: USPS, UPS, FedEx.
babar.-hussain
OP10 months agoYes eBay recognize DPD in UK. I added the tracking and it shows the item delivered to local pick up address which 250m away from customer's house.
jonathanbrightlight
·10 months agoWhy was it not delivered to the customer’s house? Was their address not the address on the order?
babar.-hussain
OP10 months agoIt might be due to customer didn't pick up the call or was not at home during the attempt for delivery that's why they delivered it to closest pickup facility to customer