buyer not received parcel delivery service left at wrong address | Selling

stuie80 · 2023-09-14T12:46:38.151000Z

Hi, I posted a set of bike wheels via parcel force and they left them at house 5 rather than house 8. i have tracking showing a picture of them at the front of house 5 saying status as delivered yet the address was clearly house 8 on the same street. the parcel has since gone missing the owners of 5 say they were out and none of the neighbours have seen it. whos responsibility is this? i have put a claim in to parcel force but if they dont pay out will i need to refund the buyer? i shoud also add that the buyer asked to divert the parcel to the post office whcih was an option i selected on the parcel tracking and that was actioned on the system but never happened. thanks

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buyer not received parcel delivery service left at wrong address | Selling | eBay Community