Buyer messaging me from a different account that they made purchase from
They want to return the item. I told them to send a return request under the account they made the purchase but they say it was a guest account and can't access it. The only reason i'm not issuing a refund or sending a return label is because i'm not 100% sure this person is my buyer. How would you handle the situation?
4 comments
deltilogical
·3 years agoDon't do anything out of process!
stainlessenginecovers
·3 years agoDitto!
mtgraves7984
·3 years agoYou could help them access the information. Give them this link. >> Get help if you bought as a guest | eBay
Unavailable member
·3 years agoSend this to your buyer. Getting help if you bought as a guest. Also the purchase would be in the email account they used to make a purchase as a guest tell the buyer to look there as well.
I wouldn’t give any refund until a return request is opened and the item returned.