Buyer left negative feedback , Opened a return and never returned item then closed it. | Selling

turtlecreambeans · 2024-05-09T19:05:02.776000Z

I sold a cheap razor without a charger, buyer received item saying it was dead, I told him just need to charge it. They wanted the money back, I told them to return it and I will fully refund them. The buyer opened a return, about 3-4 weeks go by then the buyer just closes the case a week before it was going to get auto closed and feedback removed. Now I am stuck with the bad feedback for no reason after buyer got a charger and decided to keep the item. I tried requested a revision , denied as it does not violate policy. I dont disagree that it violates feedback policy but it should not be a valid feedback since buyer did not go through with returning the item. Never got any responses from the buyer. Now I am stuck with a bad feedback after 8 years of selling....this just isn't right.

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Buyer left negative feedback , Opened a return and never returned item then closed it. | Selling | eBay Community