Buyer left negative feedback immediately after purchasing and then canceled order without cause
I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described.
Immediately after the buyer made the purchase (no more than 5 minutes later) they left negative feedback stating "Way to go. Your a dishonest scammer. It's getting sent right back." They then requested to cancel the order; all within 10 minutes of the original purchase.
I requested a feedback revision from eBay and it was declined saying it didn't violate any of eBay's policies. I contacted eBay for Business on Facebook and they suggested I contact the buyer, and request a revision from the buyer. I messaged the buyer politely asking what we could do to improve, and why they left the feedback they did. The buyer never responded.
I had eBay call me back so I could speak to a live person about this, and was informed that they would submit an appeal for the eBay feedback revision request that did not end in my favor.
I am extremely disheartened and frustrated by this experience. Why would eBay allow buyers to abuse sellers like this for no reason? What can I do beyond this to remove the false, defamatory feedback? What's stopping other sellers from doing this to their competition to tank their feedback ratings, and as a result; their sales? Why is it okay for a buyer to buy an item just to leave negative feedback to hurt a business?
thelongball
·2 years agoThis is a old post
ads.ink
·2 years agoebay now makes buyers click to get into a description that actually lets a seller exactly describe what is being sold
if ebay wants buyers to be happy they need to make the descriptions come up immediately when the listing is clicked on, instead of advertising products from other sellers
but that would be logical and make sense wouldn't it?
ads.ink
·2 years agowelcome to ebay where they no longer protect sellers from abusive buyers.
monster-deals
·2 years agoBecause it costs money to train people to do things like remove abusive feedback.
ebay doesn't want to spend money on us so it is done by bots now. Even egregious nonsensical feedback that last year was an easy one call removal is now just blanket denied.
Feedback removal is a joke and ebay needs to immediately undo this nonsense policy
gurlcat
·2 years agoAll these recent posts about sellers being unable to get horrendously policy-breaking feedback removed has me wondering, what about when a buyer gets a false positive, accusational comment from a seller? Come to think of it, how does a buyer get eBay to look at that anyway? Since it's a "positive" does it have a handy 'request revision' button? Or do they just have to use the generic 'Report Seller' feature?
Oooo! @tiltedtimecompany -did you try that? Just reporting the buyer as abusive?
(anybody know if that is still possible after the order is cancelled?).
tiltedtimecompany
OP2 years agoThe buyer was reported. I also reached out to eBay for business on FB requesting to remove my feedback on their profile. eBay's UI did not declare that the feedback would be left as a positive, so I assumed I could make it a neutral or negative on the next page. I was misled into leaving my remarks as a positive on their account, and have taken the steps to get it removed.
kraftique
·2 years agoReach out the the buyer.
harborauction
·2 years agoLooks like an AI description gone bad to me, along with having 18K gold in the title which was a mistake
last part of AI description reads " watch metal has been tested and is 18K
If you're going to use those idiotic AI descriptions you should proofread them to insure AI isn't selling something you don't have
studiodeflores
·2 years agoIt might be a buyer who scans the shopping sites for gold priced below market. They thought they were getting 18K gold and didn't read the description until after purchasing. Some of those gold buyers are like vultures and not interested in being nice. Next time you list a gold plated item be sure to include "GP" in the title. Sorry this happened to you. It's not so much a reflection on ebay as it's a reflection on this type of nasty buyer that you will run into once in a while. You can at least enter a reply to the feedback saying that the seller cancelled immediately before it even shipped, never gave you an explanation, and that there was no scam. Then other sellers will see that when they look at the buyer's feedback and will know to that this may be a problematic buyer.
dhbookds
·2 years agoTitle says............18K gold chain
IS says........case material gold plated
lst paragraph of description says..........18K gold chain, gold plated case
3rd paragraph of description says.........The watch metal has been tested and is 18k. The chain has been acid tested and came up positive for 18k gold plating. It has some weight to it.
I see some reason for confusion here........
vintagecraze50
·2 years agoYes, I do see that as well. We are gold dealers as well and when we write these titles and descriptions you have to be EXTREMELY and I mean extremely careful how you word this stuff. If you are dealing with a gold plated or gold filled item YOU must be very careful to mention this in every part of the listing with NO room for any doubt. It’s bad enough that buyers can slam you with fake, which has happened to us. Gurlcat will remember our problem with this one, when the item is described properly with photographs showing the karat gold mark clearly on that photo. If you have a word salad which contradicts itself that is a big problem.
gurlcat
·2 years agoI noticed that too. I think it just so happens to have nothing to do with this buyer's behavior, but it could have caused a problem with any buyer, and @tiltedtimecompany if you repost this listing, you MUST edit it to make those distinctions match. When it comes to gold, you cannot be ambiguous even accidentally. Unless the item is SOLID gold, never ever leave the letter 'k' standing alone without its' thickness qualifier (plated, GF, RGP, HGE, whatever) IMMEDIATELY after it. If it IS solid gold you should show a closeup of that fineness mark, and you must provide the mass, to at least a one-tenth gram precision -showing the piece on the scale is better than writing the number, but do both.
I sell Monet jewelry continuously; the amount of gold (if any) is not even worth mentioning, just call it 'gold tone.' I can't imagine how you tested it without scratching off the micro-thin layer, which only invites verdigris oxidation.
To be clear, I don't think you deserved what happened here whatsoever and I hope you get the neg AND the score demerit removed. But moving forward, to avoid all manner of trouble you have to be extremely careful with gold, especially right now. It is having a spike unlike any before, not only higher-than-ever spot price but really fast. I don't know what's going on. Suffice it to say, a thing like that makes stackers like dogs in heat, sniffing for any underpriced piece they can find. The reward for every little scrap is huge ..... but then so is the risk.
And how do I put this? -Stackers aren't a monolith, but a lot of them fit a certain stereotype, and I don't mean anything like designer handbag collectors (which can be vicious enough). I mean the type to think the government and everyone else is out to get them (or rip them off), eat raw liver, take steroids, and stack lots of other things. In bunkers. Like powdered food. And weapons. I honestly am shocked there hasn't yet been a nationwide news story involving an enraged eBay buyer and gold. Just a matter of time probably.
silverstatetreasureboxes
·2 years ago@gurlcat
 Reported on the financial channel that the reason has ties to the war in Ukraine. Russia had its assets frozen and is buying up gold along with China. This brings gold prices right now at an all time high.
I suspect right along with you that we will be hearing more from gold sellers and the frenzy that is now beginning to take place globally....let the games begin.
gurlcat
·2 years agoMan, there's probably more games already begun than we can even imagine. A buddy and I are going to see Civil War tomorrow. What if I become one of the freaks, start digging a hole in my rented back yard?!!
You know, I don't think about guns very often, but when I do I can't deny there's a part of me that could get soooooo into them, and when I get into something it's a 2-3 year obsession, like eatdrinksleep 'that thing' 24/7. When I was into coins I would literally lurk under drive-through windows in the middle of the night to see what was dropped there, abuse vending machines at 24-hour laundries and stuff. You know, like a coin crackhead. Then I got a metal detector and that led to silver stacking, which led to silver jewelry, which led to costume jewelry. Before any of that was aquarium fish and sewing. But guns -yeah I know if I got one I'd want to know everything about it, then I'd want more, without a doubt. The metalsmith interest virus is already in me obviously, but coins and necklaces don't have that gun oil smell .....mmmmm-MM!!!!
😆
tiltedtimecompany
OP2 years agoNot to sound like a broken record, but that's because it is plated. It was tested in-house.
vintagecraze50
·2 years agoThe title of the listing does not say plated. That was where you could get into trouble on here if the buyer does not go to your description and impulsively buys the item based on the photo first photo and the title, which CAN frequently happen with an impulse buy. The body of the description also MUST REITERATE without a doubt gold plated. In other words, do not say 18k,14k, etc in any part of the description without putting GOLD PLATED RIGHT NEXT TO THAT WORDING.
janet9988
·2 years agoYet you gave VERY conflicting description....different than the title which clearly states 18K gold Monet Chain.
The watch metal has been tested and is 18k.
the chain has been acid tested and came up positive for 18k gold plating
tiltedtimecompany
OP2 years agoHi Janet, I love your tag line
"For some......It seems wisdom has been chasing you, but you have always been faster."
Two things here:
I have now learned not to trust the AI descriptors and have begun to review all my listings for accuracy. Part of this description was AI. Attention to detail will be of utmost importance moving forward. The age old homage "Quality over quantity" needs to be in stronger focus here.
I also learned that I ALWAYS need to distinguish between the thickness of the gold used (GP, RGP, GF, etc.).
I would never knowingly mislead a buyer. I rely on their support and satisfaction to grow my business.
gurlcat
·2 years agoIf you can come out of this situation (where you were very clearly wronged, through no fault of your own) with a "here's what I can do better" conclusion, then you are going to be ... not just alright but awesome. If you've been reading posts here a while, you know there are a lot of sellers who let far smaller grievances break them, and often it's because being a victim is the only goal they can fathom, so they cling to it. But sellers who strive to give good buyers a great experience even despite occasional tangles with bad ones and with policies that seem unfair (or are poorly executed by employees) -they're the ones who succeed here long term. Keep it up.
tiltedtimecompany
OP2 years agoThank you for your words of wisdom and support! It feels good to hear messages like this from other sellers, and provides hope - even in unfavorable circumstances. Thank you for taking the time to help me 🙂
gurlcat
·2 years agoNext time you're unsure about something or get the slightest sniff of some kind of trouble ahead, follow these steps:
1. See if you can find what you need to know in the website Help pages.
2. COME HERE rather than seek employee help (yet). And in fact, before you even write a post, use the search bar with a few keyword tries, to see if there are already threads by people in similar scenarios, and see what replies they got. If that fails, start a post. Don't take blunt-sounding replies personally; some people are simply like The Wolf in Pulp Fiction ("If I'm curt with you it's because time is a factor. I think fast, I talk fast, and you need to act fast if you want to get out of this").
If someone tells you exactly what you need to know, mark their reply Best Answer. It's not just an ego boost for them, it shows as an already-answered question in the feed titles page, so there isn't a continuous stream of people wasting their time reading your post and answering, and wasting everyone's time with notifications of new replies.
3. If nobody here can help, ask which would be the best route for employee help (phone, live chat, or Facebook). Facebook used to be the best, but I suspect the reason it has gone downhill and more automated is because it got recommended too much, and now they're flooded with people going there for step 1, asking stuff like "How can I end a listing?" etc. 😆
vintagecraze50
·2 years agoSo basically then any buyer can leave a feedback like this based just on your descriptions buy the item, cancel, never get it and blast your reputation and then not be able to get it removed. Way to go EBAY.
vintagecraze50
·2 years agoSO IF THEY WILL NOT REMOVE IT, you have to reply under that feedback saying something like. “Buyer purchased item, then canceled their order immediately, refund issued immediately, never had the item at all, and left us this completely false feedback commentâ€
gurlcat
·2 years agoI would wait to reply at all, until all possible removal avenues are gone, but then yes, a simple reply stating the facts (no insults) would be the best bet.
Still it sucks that the OP should even get the blow to their score because of this and the one other neg they got (no clue what that was about since the comment was removed). Anyway, a 92 is kinda rough.
tiltedtimecompany
OP2 years agoBuyer violated eBays feedback policies and had their comment removed. No ability to reply to it afterwards. eBay stated they won't remove the actual negative because it was part of the buyer experience... Even though they violated eBay policy.
toomuchstuffagain35
·2 years ago@tiltedtimecompany
You refunded but did you actually CANCEL the transaction? I would think 'buyer requested' is feasible given the FB left.
If you cancelled at buyer request, the FB should be removable (under ebay policy)
tiltedtimecompany
OP2 years agoI refunded the buyer for two reasons, eBay didn't allow me to cancel:
1. Since the item had been marked shipped (I printed the label immediately after it was ordered and packed it - but after they had left negative feedback; as I had not been watching the page) eBay would not allow me to cancel the order stating "You let us know that you can no longer cancel this order because you already shipped it on Apr 9,2024." I did not click anything to warrant this, so this is a separate issue with eBay.
2. A refund would arrive sooner and hopefully be best for the buyer (regardless of their abuse) than a cancellation in terms of getting their money back quickly.
We all have bad days, weeks, months, years; but that should never justify putting someone else down.
gurlcat
·2 years agoI bet it was this guy. His negative comments got removed (whether by seller request or automatic, IDK) maybe put on the seller's BBL also, so he figured he would do another purchase with another account and immediately neg the seller.
vintagecraze50
·2 years agoAnything is possible with these kinds of buyers.
gurlcat
·2 years agoIndeed, and anything is possible with the ability to create infinite accounts.
slyders_finds
·2 years agoThe buyer having 8 stars shows the are inexperienced. Alot of buyers don't even click on the description or look at the pictures. They just see the price and think they are getting a steal of a Deal. I will say though you are being a tad sneaky that you didn't put Plated in the title and you made sure in the description to put all the way at the bottom that it is Plated. Sure the buyer should be a better shopper, but with Ebay buyers that "cleverness" is going to bite you back.
tiltedtimecompany
OP2 years agoThe item was plated. I tested it myself.
silverstatetreasureboxes
·2 years ago@tiltedtimecompany
I believe that what poster @slyders_finds is correct. You listed this pocket watch with 18k in the title. Now when this buyer bought it he reviewed the original listing believing he got this heck of a deal on this gold chain of 18k. He scanned down in your description and found 18k plated, now he was ticked off. This is exactly why he wrote that negative.
Yes, he could have read that you also put Monet chain which is a costume jewelry company, but plain and simple, he didn't read anything other than 18k until after he bought it.
gurlcat
·2 years agoI don't think what you're saying is impossible, but the buyer would have to be caveman stupid (granted, writing "your a ...." might support that theory, lol). Thing is, 18k is the most common fineness for plating and there are so many eBay jewelry sellers who are either being sneaky or stupid and not including the word 'plated' in the title, that all but the stupidest solid gold seekers would not trust a title that doesn't even include the weight; they would at least go through all the photos to see a fineness mark cloesup, a scale weight photo, a test scratch, SOMETHING .... and if they saw nothing in the photos they would see what the description says.
No matter how good of a deal a title sounds, no buyers want to have to do a return, nobody wants to have their money tied up for a minimum of several days or even request a cancellation. -Unless the opportunity to hurt the seller is the whole point, and I believe that's what this purchase was really for.
simba6
·2 years agoYour feedback is well into the danger zone. I suggest you not list anything that might have the slightest chance of getting poor feedback. You are in real danger of a lifetime selling ban. You need to let it age off. Too many poor feedbacks in a short time will get you in trouble.
albertabrightalberta
·2 years ago@tiltedtimecompany
The feedback you left for the buyer violates policy. Sellers can't leave negative comments for buyers.
It's possible that the feedback you left for the buyer might have given ebay reason not to remove the one the buyer left for you.
tiltedtimecompany
OP2 years agoI left the feedback after posting this. I also did not leave the feedback as a positive, but it appears as though it came up that way. I would never knowingly or in good conscience violate an eBay policy. This appears to be poor design of their feedback UI in the seller hub on PC. How can I remove this feedback seeing as it shows as a positive with a negative message? This was not my intent at all - I thought it would be neutral as I am aware you cannot leave a negative remark attached to a positive feedback.
slati_2013
·2 years agoIt should be removed by eBay because the buyer decided to act a judge, jury and executioner. The buyer on his own decided the item was not as described, bought it and then left negative feedback as punishment for what he believed to be a scam. It is an abuse of feedback. If this is allowed to stand, it opens the door for feedback abuse by anyone against anyone.
If eBay refuses to remove it, leave a response describing exactly what happened. It will serve as a warning to other sellers and damage the reputation of the buyer, and rightfully so.
reallynicestamps
·2 years agoIt is an abuse of feedback.
And that is what @tiltedtimecompany should be telling customer services is the problem.
That the buyer paid, then requested cancellation and was refunded... Oh, wait a minute.
The customer would see the payment go through... but the refund takes longer.
I can see a (terminally clueless) customer deciding that the seller was scamming on this.
Sigh.
Still, "abuse of feedback" would be the reason for removal of the FB.
itscalledapostingid
·2 years agoArguing abuse of feedback is probably what got the first removal requests denied.
I would concentrate on the fact the buyer requested a cancellation that was quickly granted.
robbie31415
·2 years agoYes.
I feel they used policy violation reason when it should have been outside my control and emphasized that it was a cancelled order and that the seller simply followed the buyers request to cancel order.
Policy violation reasoning is harder to win unless it's blatantly obvious. Abuse of feedback by another seller on a dummy account is pure speculation so it might be completely denied by a reviewer.
itscalledapostingid
·2 years ago@tiltedtimecompany
When you contact ebay again make sure you stress the fact that the buyer requested a cancellation and you complied.
Keep it simple and straight to the point.
chapeau-noir
·2 years agoHonestly, I would be persistent in having this removed - sometimes its taken some badgering to do. CS on Facebook really should have known better - the buyer could not possibly have received the product in the five minutes between purchase and leaving FB calling you names and saying they would send it back (why do these people always have bad spelling, too).
slyders_finds
·2 years agoEbay is taking a stance now they will no longer be removing feedbacks. Joe DeMarco has a youtube channel and did a recent video about it. And he has Ebay concierge(special Ebay service for bigger sellers) and deals with Ebay for Business.
gamersbaystore
·2 years agoebay phone reps are lying when they say they can't remove feedback, they certainly can. They just removed a neutral for me a few weeks ago. I called, whined about it, they removed it while I was on the phone. They absolutely have the power to remove negatives and neutrals.
My first request to have that feedback removed was denied, they make you jump through hoops to get it removed now.
Something to note, if you have an open dispute, they wont touch the feedback without the case being closed first.
slyders_finds
·2 years agoSure they did. ðŸ‘
tiltedtimecompany
OP2 years agoNo open disputes - buyer was refunded immediately. Request to remove feedback was only submitted through the various channels after the buyer's requests had been fulfilled.
vintagecraze50
·2 years agoI agree. I think they are getting really ridiculous with this situation. The purchaser even sounds like a competitor trying to make this seller look bad. It looks very malicious.
wilsonharborsales
·2 years agoIf you keep calling customer service they will eventually prevent you from using the phone number.
sin-n-dex
·2 years agoDidn't you know? FB is operated by bots at least some of the time now... I've asked questions and got scripted replies seconds later that were obviously pulled from the selling pages. (I can read the selling pages, I want interpretation since their language is sufficient that it has more than one interpretation and I want to know what eBay means so I don't accidentally violate the policy).
C.
rockyroadtradingpost
·2 years agoWhy does ebay allow a Buyer to leave feedback before an item has even shipped??
dqdistribution
·2 years agoWhat if the seller never ships? Should that seller just not get negative feedback?
Being a TRS helps avoid this though with feedback delay.
chapeau-noir
·2 years agoThis apparently was within five minutes of placing the order. I mean, not even Bozo's store can do that.
dqdistribution
·2 years ago"Why does ebay allow a Buyer to leave feedback before an item has even shipped?? "
But what you quoted of mine does apply to the question it was directed to. That is the wrong question as there is plenty of reason eBay would allow feedback before something has shipped.
rockyroadtradingpost
·2 years agoMy question was directed to this Seller's particular situation, not the situation where a Seller never ships.
dqdistribution
·2 years agoI get it, you think it's unfair and your thought process in delaying for a bit until the buyer actually gets isn't horrible.
But that doesn't apply to this situation. The sale was cancelled same day I believe? What would be the estimated date then since it's never going to arrive?
Do you think it would make a difference if the buyer had to wait a few minutes longer until the seller cancels the order to leave feedback?
What is the fight against this? Buyers shouldn't leave feedback on cancelled orders?
What about sellers who use 'buyer requested' cancellations when they are really OOS. Buyers shouldn't be able to leave feedback?
The feedback delay protection is reserved for sellers who have a proven track record and are less likely to deserve the feedback.
gurlcat
·2 years agoThe buyer left the feedback, THEN requested the cancellation. Seems like the whole transaction was about getting that big blue 'Leave Feedback' button.
This was most likely a previous buyer that got mad about that prior transaction for some reason, and decided to take revenge by using another account. There is NO reason to call the seller a scammer for an item you JUST purchased. Like if you thought the item was a scam, why purchase it? And the language sounded like a response to behavior too, "Way to go."
What way did the OP go? When? Doing what?
@tiltedtimecompany Have you had any sour interactions with any buyers (or even interested shoppers who emailed you) in the past month or two? Have you added any names to your Blocked Buyers List? Have you had any other negative feedbacks removed recently?
coinscardsandnostalgia
·2 years agoI recently got a negative feedback on a order from the end of May where buyer paid them did a formal cancelation quickly after which I accepted immediately he even wrote a message saying sorry his boss said the amount he paid was too much and that the item was only worth in the 75 dollar range not 200 and apologized. I said no worries if you can find one cheaper I'd do the same but in my research I believe it's worth the initial agreed amount and to take care. He didn't like that response but the order was already canceled as he formally requested through ebay so I just let it be I was negotiating the price so fast forward to a cpl days ago I get a negative ruining my 100% rating saying seller was weird when responding to messages (blah blah). I feel like he wanted to haggle after he bought it and was angry I wouldn't bite. I ended up selling it for more than his 200 dollar offer and I'm thinking maybe he checked the sold listings because it was a one of a kind antique and perhaps got angrier when he was I received a hundred more that was I was willing to take from him. I'm currently trying to have it removed ebay for business said they no longer handle removals???? Anyone know if this is 100% true or should I try again another day in hopes of getting a different representative? Thanks so frustrating
rockyroadtradingpost
·2 years agoIt would take ebay's developers only a few keystrokes to fix it so that a Buyer's ability to leave FB is triggered by certain dates -- for example, (1) If the item ships within the Seller's handling time, then within 2-3 days out from ebay's estimated delivery date based on that handling time (to allow for PO delays) and (2) If the item doesn't ship within the Seller's handling time, then maybe a day or two past that.
slyders_finds
·2 years agoI guess it depends on the situation. If the seller was nice about it and apologized for being out of stock, maybe a neutral is in order or dont leave feedback at all. If the seller is snarky and rude, maybe they should get a negative.
albertabrightalberta
·2 years agoThis isn't about an OOS item.
slyders_finds
·2 years agoNobody said it was. It was a general response to dqdistributions comment:
"What if the seller never ships? Should that seller just not get negative feedback?"
albertabrightalberta
·2 years agoYour comments are totally irrelevant.
Point 1: The item wasn't OOS
Point 2: Of course the seller won't ship! He refunded at the buyer's request.
luckythewinner
·2 years agoPerhaps because in some cases it is the seller's behavior that is the issue, not the item. Examples might be:
nyr134
·2 years agoI thought that a buyer needed to wait a few days before leaving negative feedback for a seller. How is it possible for negative feedback to be left within minutes of the purchase?
slyders_finds
·2 years agoUnless it has changed a buyer can't leave bad feedback til they receive the item. And even then Ebay suggests you try to talk it out with the seller.
itscalledapostingid
·2 years agoA buyer doesn't need to wait until they receive it to leave neg or neutral feedback.
If it's a Top Rated Seller they have to wait 7 days from purchase date.
gamersbaystore
·2 years agoActually, I had a buyer leave feedback last week the same day I shipped their item. In another case, I had a buyer purchase 6 items and leave 6 negative feedbacks right after their purchase. ebay allowed me to cancel the transactions without hurting my account and they removed the feedback, which they should have.
They need to remove the OP's negative and suspend the buyer. Calling someone a scammer and leaving negative feedback for something they purchased 5 seconds ago is ridiculous. The listing makes it clear what is being sold and what to expect.
The reason this crap is a problem all of a sudden is because ebay decided to lay off a ton of their support staff and rely on AI to make decisions. Its pure greed.
tiltedtimecompany
OP2 years agoI am the seller. The buyer left negative feedback 5 minutes after purchase. They definitely have the ability to leave negative feedback immediately after purchase - this case proves it.
tiltedtimecompany
OP2 years agoSame. That doesn't appear to be the case anymore though. They left it within 5 minutes of purchase.
meekamaye
·2 years agoI had a similar experience with a buyer and when I talked to a real person, they said they would submit an appeal for me and within a couple hours the feedback had been removed.
Could the feedback been left for another purchase from another seller? Maybe they aren't sure how to revise the feedback.
ten_o_nine
·2 years agoIs it really 18k gold or gold plated? It's just too cheap to be 18k gold and too expensive to be gold plated.
slyders_finds
·2 years agoSays plated in the description.
vintagecraze50
·2 years agoYes the seller does clearly say plated in the description.
slyders_finds
·2 years agoClearly you didn't read my message or pretending you didnt read it. I said that.
tiltedtimecompany
OP2 years agoIt is plated. It was acid tested.
tiltedtimecompany
OP2 years agoYes; it was acid tested. It is gold plated.
soh.maryl
·2 years agoDoes that part really matter in this situation? Transaction was cancelled, buyer left negative FB without having received the item.
eBay needs to explain how that happened.
gurlcat
·2 years agoI believe the way it happened was that the buyer is keenly aware of eBay policy (probably also a seller) and strategically did the negative feedback before the cancellation, because cancelling first would have disabled their feedback ability. In fact it appears their first intent was to receive the item and immediately return it "It's getting sent right back" but after posting that, they realized they could just cancel instead.
I really think this whole purchase was to get revenge for a previous "less than amicable encounter" (see message # 46). I think the question of the gold content is moot because the buyer just made a random purchase for the sole purpose of getting to post a negative, maybe their second since the comment on their first got deleted. Note how they didn't say anything about the "plated" part being buried in the descrption or anything. Meanwhile "Way to go" sounds (to me) like "Here's what you get in return" (for what you did before).
andreyprince
·2 years agoWhat does that have anything to do with the question?