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Buyer is not closing a case even after he got the item
Buyer openned a case some days ago because he didnt got his item. He never escaled it just messages. He finally sent me a message that he got the item but he didnt closed the case yet. I already sent him a message asking him to close it and nothing. Also messaged Ebay yesterday and still no answer. My funds are still on hold. Do you know hiw much time the case remains open if the bueyer does not tske any action?
7 comments
kh-vince
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
luckythewinner
·2 years agoYou need to make sure you respond to the case with the tracking number in a timely manner. Have you?
harborauction
·2 years agoJust had one of these & got the message case was closed after "no activity for 21 days"
jerseyboymusic
·2 years agoUpload tracking to the INR and it should close automatically (not sure how long it takes)
bellisimostationery
·2 years agoi find it very annoying when buyers do this - i currently got 2 cases open and they re only juse asking where is their item , no prior msgs before just straight to a case which is bad coz cases are supposed to be last resort if seller is ignoring them or being unreasonable , i mean just o ask where item is - they should just send a quick msg but i get these stupidos who dont know anything opening cases , now their items were all on time and royal mail tried delivering but they were out so i gave them tracking details saying they can either get redelivery or collect and no answer , i mean at least keep me updated as to what youre gonna do surely but nothing , then later if they escaalte the case it affect my rating - and they say they still wnt the item , but you cant make tem collect so if you end up sending another with new tracking thst then closes case once it shows its delivered but will affect yr rating as a late delivery - again due to idiots opening cases rahter than dropping us msg before , coz dropping msg means if you send out another you dont have all that nonsense of them leaving case open coz they couldnt care less . also i ve sent more to other buyers in past while case was open .they still escalated case and got money back and their item ! so always best if buyers are either going straight to open cases without prior comms to report and if youve resent item and they say they got it and still dont close it depsite you asking still best to report - if they get enough reports im hoping ebay would do something about it coz its not fair on sellers coz . these ppl who have opened cases order online then theyre out on day of delivery which to me is nonsense anyway coz i always make sure im in on day of delivery if i order online otherwise i know ill miss the delivery - especailly larger pacels , but yes very annoying and ebay make it too easy for them to open cases i think - so now despite them saying they still want item i alwasy just refund coz u never know when they will just leave case open after they got it or escalate case despite fact they got item - it stays open for 30 days by the way then shuts down but u spend that time hoping they not gonna escalate case - but i would also leave feedback for them sying buyer doesnt close down cases after its been resolved - this way ebay community can be aware of whos doing this and the more sllers can do this the better coz it is unfair on sellers and effects our rating and these stupid buyers just have no concept of anything - many are quick to leave neg if for any reason you didnt reply but if they ignore us apparently thats ok
popblox
·5 years agoThis happens to me quite often - the buyer almost never closes the case once the item is delivered, so the case itself lingers without updating until it times out. I finally made a draft message that I fill out with the case information, then email it to eBay CS. When I go this route, the cases usually get closed and the funds released within 24 hours.
https://www.ebay.com/help/returns-refunds/returns-refunds-sellers/appealing-decision-seller?id=4369&from=ContactUs
RE: Request for review of delivered item in Item Not Received case
Item:
Request/Case ID:
Member ID:
USPS/FedEx/UPS Tracking #
Tracking shows the item was delivered on DATE. May I please request that this case be reviewed and the funds released since the item has been delivered?
bellisimostationery
·2 years agoalways report buyers like this coz ive had buyers escalate cases even after ive resent another and if you send tracked which i hadnt in that case , then of course the tracking will show as late delivery coz it wouldve been after the original delivery date so it then effects yr rating as a seller if too many ppl do this - i always just refund then it closes cases down i dont send another even if they ask - i used to but i think if they just want it resent to drop quick msg to seller not open a case , without prior comms first - i understand if they sent u msgs first but u hadnt responded but if their first means of contact is to open a case then i will just refund them rather than resend this way you control closing the case and you dont have to worry about those who get you to resend then also escalate case - i been doing this ebay for ages now - seen alot of opportunists who do this