buyer had wrong address, they updated it then re bought item and now refused delivery | Selling

antai2023 · 2024-05-07T12:26:56.899000Z

Hi guys, I have a buyer who bought a medium sized parcel item and then messaged me saying their address is wrong and to send it to a different address. They stated that the parcel will be too large for them to carry from their work. I messaged to say I can only send it to their address that ebay has on the system. I gave them the option that I can cancel the order and then they can rebuy the item again after updating their address on their ebay account. They did this and re-bought the item with a different address on their ebay account. I send the item via royal mail tracked 48 and checked couple days later to see that they have refused the delivery. I am not sure what I should do from here, do I wait for them to contact me or do I message them and ask why they have refused delivery? (I have not got the item back from them yet) This buyer seems like a scam to be honest and now I have lost money on postage as I send it via medium parcel which is about Â£6.59. I offered free postage so in the case where I have to refund the money I presume I will have lost this money? Any ideas on what to do?

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buyer had wrong address, they updated it then re bought item and now refused delivery | Selling | eBay Community