Buyer had an item that was not able to be delivered then left negative feedback | Selling

notredamemom2013 · 2025-06-16T20:11:02.257000Z

We recently had a buyer purchase an item from us that was not able to be delivered. Since we check tracking fairly often, once we saw that the package was not able to be delivered, we contacted the buyer. The buyer was actually contacted 3 times via ebay messages and we also attempted to call the buyer and left a voice mail. The package was returned to us and still no contact from the buyer. We were waiting to hear from the buyer, since this was our last of this item and wanted to give them a chance to provide us with a correct address or at least verify the address that they have on ebay. Maybe we should have just refunded them, but we were just trying to be nice. Well, we finally heard from the buyer via negative feedback. Duh. We noticed the same issue on the buyers left feedback for other sellers. The buyer was also leaving negative feedback for packages not received. Would you at least think the buyer would answer the messages if us a sellers are trying to reach out?Any advice would be helpful. We just chalk up the negative feedback as buyer must really not know what they are doing or what is going on. It is just sad that they can leave negative feedback like this and we do not have any way to fix it.

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Buyer had an item that was not able to be delivered then left negative feedback | Selling | eBay Community