Buyer got refunded without returning our merchandise
One customer bought a set of 4 car rims from us and he said he would like to return the rims, so we provided him 4 call lags, but he never used them, instead he sent us a small box with a towel and a light bulb in it. We opened a case against him with all the evidence, but we were shocked to find out that eBay refunded him in full. Not only he kept our rims which was worth $780 plus free shipping and he got a full refund of $780. We tried to call eBay to dispute the case, the call could never get through!!!
2 comments
stephenmorgan
·2 years agoDid you inform eBay of this deception before they refunded the person? If you did and they refunded it anyway then it is possible to get that decision overturned if you are able to prove what happened.
If once you received the towel and light bulb you did nothing and then eBay gave them the refund because of your non action it would be a little more difficult to have the decision overturn.
mam98031
·2 years agoWhat kind of "case" did you open against the buyer? What process did you use to open it? It is just for clarity so we understand the details of what has happened to you.
Did the refund happen from the Request for Return the buyer opened? Had you responded in the Request regarding what you actually received back? It is likely that it was just automatic for Ebay to refund the buyer since you didn't voluntarily refund them after tracking showed you received the item back. I'm not saying they are right, just making sure I understand what transpired.
Ebay hasn't had a Call Center for Customer Service since the Pandemic years, like we had pre pandemic.
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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home