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Buyer from Hell
I've been an Ebay seller and user for 6 years. I have 100% feedback, numerous return customers, and operate in the higher echelon area of my chosen field - collectible books and custom slipcases.
I am authoring this post - my first ever - due to the nightmare I have just been through in the last 24 hours. A nightmare perpetrated by a 'customer' who seemed to literally circumvent or break every rule in the Ebay user agreement during that period.
Yesterday this person started sending me 'offers' on an item that had already been heavily discounted. Not wishing to have any more of my time wasted after the second low-ball offer, and also informing them that the item has already been discounted 50%, I simply placed them on my block list . As we all do with disrespectful or time wasting buyers.
Later that evening, I get an order for the item concerned from a different user ID. Upon examining the order, its is clear that its the same person I had placed on my block list less then 2 hours previously. I contacted Ebay to see if there had been a mistake. How could a buyer on my Block List purchase an item? And if they had, what could I do? Ebay rep Brittany (great job by the way) advised me to cancel the order, place the second user Id on my block list, report the buyer for circumventing my block list by using multiple User IDs, and get back in touch if there were any other issues. So that's what I did.
I wake up this morning to find that during the night, the buyer has gone and done the same thing again, this time with ANOTHER user ID. He has also added a threatening and abusive message with the order just for good measure, warning me that if I don't process the order he will report me to Ebay. No joke. This now is two fraudulent orders, two circumvention of my buyer requirement and management page, and some abuse just for good measure.
Not surprisingly, I cancelled the second order and let him know that this is not acceptable behavior, that I do not do business with abusive buyers who break Ebay's terms of service, and that he has also been reported to Ebay for the continued infractions. I even gave him Brittany's name and the call log number. I was thinking at this point that he would have got the message and gone away. Not likely.
Next I get TWO more messages, full of more threats and more abuse, closely followed by a full paragraph negative feedback, questioning my sanity and calling me yet more abusive names. Lovely.
So in summary - so far we have two fraudulent transactions, both made by circumventing Ebay's own buyer management page, three abuse and threat filled messages sent via the Ebay message system, and one malicious negative feedback specifically designed to harm my business. In six years, I have never encountered anything even remotely like it.
Now the good news. After calling Ebay to report this person for the third time, the feedback was removed within the hour and his account is currently under investigation by Ebay Trust & Safety. What I would like to know please from my fellow long suffering sellers, is there anywhere else that this buyer's user ID's - all three of them - can be posted or shared with other sellers to ensure they do not suffer the same treatment?
Thanks for your time
Joshua
The Casemaker
kh-gary
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
epicure10
·3 years agoI've been a eBay seller for almost 25 years. As a seller, you must be prepared to be **bleep**ed by ebay
every chance they get. For some reason, they will ALWAYS side with the buyer. Where the Hell does their money come from, the seller or the buyer??