BUYER FRAUDULENTLY REPORTING BROKEN ITEM | Selling

1rbs1022 · 2026-06-24T21:47:36.797746Z

I have been an eBay seller for over 28 years and have not had this problem. I sold a DU China Decanter (have sold others with no problems) and packaged the DU China Decanter securely. A day after the Buyer received the DU China Decanter, the buyer contacted me claiming the DU China Decanter, I sold them was broken in shipment. They provided photos of the damage, which interestly, was the same as what they told me would happen to the DU China Decanter before I shipped it. Upon reviewing the photos of the damage DU China Decanter and the DU China Decanter, I sold them, it is obvious the damage DU Chuna Decanter is not the DU China Decanter listed and sold. Notable difference in the paint color, wear on the label and extra markings on the damaged DU China Decanter. I filed a report on the buyer with eBay and two days later the Buyer filed a refund claim with eBay. eBay is holding my funds and has not replied to my claim. What rights do I have?

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BUYER FRAUDULENTLY REPORTING BROKEN ITEM | Selling | eBay Community