Buyer filed false payment dispute and his bank sided with me! | Selling

petes_toy_den · 2024-01-04T16:06:25.372000Z

So the buyer purchased my fixed listing item and then immediately wanted to cancel it because of buyerâ€™s remorse â€œpurchased by mistakeâ€. After a day I get a message from this buyer saying â€œohh so youâ€™re going to be difficult about it.â€ like it was my fault they paid for the item in the first place. Mind you I havenâ€™t even had the time to respond to this buyer yet but since I knew this buyer was already hostile I decided to give him a piece of my mind â€œI didnâ€™t force you to buy this now did I? You bought the item, so youâ€™ll receive the item.â€ Of course the buyer behaves irrationally and files a false payment dispute saying â€œitem not receivedâ€ which is why I posted my response with ample evidence AFTER the item got delivered so there was no way I can lose. After it was shown that I clearly won the dispute the buyer threw a temper tantrum with negative feedback calling me the â€œworst person everâ€ that I immediately got removed after calling an Ebay customer service rep who also saw how ridiculous the feedback was. So I reported the buyer for making a false payment dispute to Ebay and then 1 month later I get a message saying the bank sided with me! Obviously I blocked the buyer for good now but Iâ€™m sick of seeing people in the Ebay community caving in to these troublemaker buyers saying â€œyou need to give a full refundâ€ no I donâ€™t. There are ways of fighting it successfully which are pretty simple. â€œFull refundâ€ sounds like the safest way out but a full refund doesnâ€™t mean the buyer wonâ€™t give you negative feedback. I donâ€™t tolerate any nonsense from buyers. They should know there are consequences to their actions so if you donâ€™t want Ebay to keep giving them a free pass you need to actually stick up for your sales donâ€™t let these buyers get comfortable with cancellation requests.

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Buyer filed false payment dispute and his bank sided with me! | Selling | eBay Community