Buyer filed dispute with CC company before item was delivered
I recently sold an item for a nice chunk of change. I am trying to get TRS so i try and pack/ship within 24 hours to improve my stats.
i find out the next morning that the buyer sent a message last night (after i had packed and shipped the item) requesting a cancellation. Since the item had shipped already, this was not possible. A few hours later i get a notice from ebay about money on hold due to a buyer filing a dispute with credit card company
It wants me to respond in 5 days. I can upload supporting documentation or i can just accept it and refund the buyer from my available funds.
The issue im having is, the buyer put 'item does not match the description in your listing' for the reason. this was AFTER it had shipped and i have been charged for the label. i have no issues accepting a return and relisting, i offer free returns to avoid any problems.
on ebay, the buyer put 'ordered by mistake' but on the CC dispute, the buyer put 'i did not realize until after paying that the listing was for an item that did not match the title or description' which is really strange because the title lists X franchise and Y character as well as having pictures of X tag on Y item that says the franchise name.
so the buyer admits he did not order by mistake and is now claiming that the item doesnt match the title or description.
how, if possible, can i defend this? im going to head to the post office when they open and hope i can get them to stop the package. i dont think its even moved out of my city so fingers crossed.
44012
·2 years agoOh just noticed this is a duplicate post. There is another one posted and replied to already.
44012
·2 years agoJust my opinion - you probably won't be able to defend this. I have attempted once but failed. Ebay seems to take the buyers word most of time.
I sold a plate this month - listed completely in the title and written description as a plate.
Buyer filed a NAD - said it is not as described. The buyer said they thought it was a poster.
Um.....anyways, it started to not be worth the time an effort to defend this. It really didn't seem to affect my account. And yes, it stung, I paid for the complete refund + shipping and then the return. But I got the plate back.
Priority one is to get your package back!!! I do trust my buyers but in this case I would be nervous that buyer won't ship the item back.
Good Luck!