Buyer filed dispute via payment institute??? | Selling

fin-william · 2023-05-14T18:15:30.909000Z

So it was long succesful road without any disputes and once first one comes buyer is scamming the item. The estimated delivery date is nowhere near but once I responded to buyers message about shipping and provided info that it is indeed shipped even though without tracking he responded that he will wait... but apparently not. It says: Your buyer filed a payment dispute for an order placed on xxxxx. This means that they disputed a charge directly with their payment institution. and the reason is that they haven't received the item which is not surprising because it hasn't been on the way for long (international sale). Is this a chargeback and is there penalty fee to be expected?

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Buyer filed dispute via payment institute??? | Selling | eBay Community