As the title says, I suspect the boots didn't fit or she had buyer's remorse. Buyer claimed there was no hologram but sent a pic of the tag behind the hologram, not where the hologram actually is. I've already paid for return shipping and got the item back. Do I have no choice but to also refund original shipping as well? Ebay isn't giving me the option not to when I go to issue the return.

Yes you do. Unfortunately you will have to eat the original shipping cost. Just recoup the cost on your next transaction(s).

Buyer falsely claimed Ugg boots were fake | Selling

Buyer falsely claimed Ugg boots were fake | Selling | eBay Community