Buyer does not pay for item
I am a seller on eBay that just recently sold something to an individual that did not want to pay for the item. Which I found out is a common practice . I looked at his feedback. I started counting his non-payments. I stopped at 150,
l just got tired of counting.
I did report the buyer to eBay, they've done nothing so far.
On the post before somehow description got changed.
32 comments
inhawaii
·3 years agoMay I suggest IMMEDIATE PAYMENT REQUIRED in the future?
mam98031
·3 years agoIt is a great idea, but it is that the be all / end all to this problem. Some fixed priced listings sell better without it and most get paid for. Then there are auctions in which you can't use this option at all.
The cancellation for non payment is such a simple process, it is hard to understand why some sellers fight using it.
mam98031
·3 years agoIn addition:
If leaving feedback is a priority for a seller, even if a seller files for the Cancellation due to non payment the seller CAN still leave feedback.
soh.maryl
·3 years agoExactly what kind of feedback could/would a seller leave for a buyer whose transaction had to be cancelled because of nonpayment?
mam98031
·3 years agoIDK, I just struggled with that myself. The FB I came up with was lame and uncreative. I just left ..... and that was it.
kensgiftshop
·3 years agoNothing it done because sellers would rather violate the feedback policy and leave negative comments, instead of using the tools that Ebay provides to deal with buyers like that.
If the buyer was smart, they would report the feedback, getting the comments removed, keeping the positive and the sellers would get a policy violation.
femmefan1946
·3 years agoEBay doesn't use feedback to assess member accounts.
If those sellers who left false postive FB for the deadbeat had instead opened Unpaid Item disputes after the transaction went unpaid for 96hours, the deadbeat would be long gone, because eBay does close accounts of non-payers.
I did report the buyer to eBay, they've done nothing so far.
How?
Unless you opened an Unpaid Item Dispute nothing will happen.
Have you opened an Unpaid Item Dispute?
nobody*s_perfect
·3 years agoI haven't seen any evidence of that in many years. eBay used to have a "three strikes and you're out" policy but that disappeared from the policy pages shortly after eBay introduced the site preferences option to automatically block bidders/buyers based on their unpaid item strikes. Sellers who list all their items in fixed price format with "Immediate payment required" don't care how many strikes a buyer has.
eBay also used to block both buyers and sellers from leaving feedback after the buyer had gotten a nonpayment strike. eBay quietly stopped that a few years ago, so now sellers can leave feedback after giving a strike though buyers are still blocked.
house*of*paws
·3 years agoSellers apparently leave the feedback right before cancelling ... according to a seller who's done this many times (and was reported for doing it).
mam98031
·3 years agoThe policy is silent about the seller leaving feedback when a cancellation for non payment is processed. But as for the buyer, the policy says the following:
eBay will automatically remove any feedback left by a buyer who didn't pay for an order when:
https://www.ebay.com/help/policies/payment-policies/unpaid-item-policy?id=4271
buyselljack2016
·3 years agoI looked at his feedback. I started counting his non-payments. I stopped at 150,
l just got tired of counting.
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Apparently needs to be repeated 🙂
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I looked at his feedback. I started counting his non-payments. I stopped at 150,
l just got tired of counting
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and just in case
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I looked at his feedback. I started counting his non-payments. I stopped at 150,
l just got tired of counting.
mam98031
·3 years agoYet the OP has not answered HOW the FB told him that the buyer didn't pay for the transaction as I stated earlier. It is unusual that 150+ sellers on the same buyer's account are willing to breach the Ebay rule and sanctions regarding negative comments on a positive FB.
nobody*s_perfect
·3 years agoI bet those sellers did just that.
mam98031
·3 years ago150+, I really doubt that. Some yes, but that many, unlikely. And if it is true, why won't the OP respond? It appears to be a hit and run thread.
The OP even left FB for the buyer saying they had over 150 unpaid items.
714ricki
·3 years agoIf you already opened up an item not paid case with ebay & the allowable time frame has already come & gone, then request ebay to make the final determination in your favor & relist. You can also add that buyer to your blocked ebay ID list for any of your listings from this point forward.
Move on & good luck!
mam98031
·3 years ago@714ricki
That is the old method. The newer method over the last couple of years or so is a seller can file for a Cancellation 96 hours after the buyer purchased the item. The seller chooses the reason that The Buyer Didn't Pay. And the seller is done. The transaction is closed and the seller is free to sell it to anyone they want to.
We no longer have to open a case and wait for the various milestones to happen. We can take care of it ourselves 96 hours after the buyer purchases.
legacycoins
·3 years agoThey will continue to do nothing, it still goes into their system as a sold item and comes up in search results, ebay doesn't care about non payers
mam98031
·3 years agoIt simply doesn't make sense that anyone can tell that the buyer has so many non paying transactions. And they haven't offered any info on how they discovered this.
Ebay gives ALL sellers a way to BLOCK buyers with 2 unpaid strikes in the past 12 months as I described in my last post.
If sellers are doing their part and filing cancelations with the reason being the buyer didn't pay, it helps everyone. And it makes no sense at all that there is 150+ unpaid transactions and Ebay did nothing.
Often members assume Ebay does nothing because they are not updated on what Ebay does do in these matters. But just because they don't tell you does not mean they do nothing.
Protect yourself. Have your Buyer Requirements set to what is best for you and always file cancelation with the reason the buyer did not pay when appropriate. It helps to protect us all.
mtgraves7984
·3 years agosoh.maryl
·3 years agoJust think about this for a moment: Am assuming that the way you discovered the statistics about that particular buyer was reading his FB. If just one of those sellers, instead of leaving positive FB with negative wording would have just cancelled, stating "buyer didn't pay", the door would have slammed shut for that buyer's career with many sellers.
When a seller cancels a transaction, citing " buyer did not pay", that buyer received a "strike". When a buyer has two strikes in a twelve month period, sellers can set their buyer requirements so that they do not have to deal with that buyer.
The fact that there are apparently per your message over 150 sellers who didn't do that means, to me anyway, that there are that many sellers who are clueless about how to handle non-payers, effectively letting them continue on their merry way.
mam98031
·3 years agoHow do you know the buyer had more than 150 transactions they didn't pay for? What are you looking at to determine this?
It is highly unlikely that that many sellers would have risked getting sanctioned by Ebay for posting a positive FB with a negative comment.
As for solving your problem. Simply stay silent and wait. Don't send any invoices. 96 hours AFTER the buyer made the purchase, cancel the transaction using the reason Buyer Didn't Pay. This will get a strike on their account.
Now go to your BBL and make sure you add this buyer to that.
Then go to your site preferences, then to your Buyer requirements and make sure you have the requirement for unpaid items set to the strictest setting, which is 2 in 12 months. That means if a buyer has 2 or more unpaid strikes on their account in the past 12 months, they will be blocked from purchasing from you.
Also is it unlikely that if so many seller were unpaid by this buyer that a couple had not filed the cancellation and put the strike on the buyer's account.
ed8108
·3 years ago150 + non payments, & still on ebay, how is this possible ?
downunder-61
·3 years ago@ten_o_nine
@oldwestcoins
Because for the OP to see those feedbacks those sellers have obviously left positive GREEN dots with negative remark - we can not leave neg FB for buyers. These are the type of seller's that hurt other sellers.
They needed to cancel for non payment and have their blanket blocks in place to stop any buyer with 2 strikes in 12 months, all this lot have done is falsely inflate the positive feedback of a deadbeat buyer.
@ubid2buyit Please follow procedure and don't follow those ridiculous seller examples:
If a buyer hasn’t paid within 4 days, on the 5th day you can go to your Seller Hub to cancel the transaction using the “Buyer hasn't paid†reason and this gives the buyer a strike and you can relist. In future to have eBay automatically cancel your transactions due to non-payment:
Go here: https://www.ebay.com/Cancel/Preference/UnpaidPurchase
luckythewinner
·3 years agoBecause eBay does not necessarily kick buyers off for non-payment, just as they do not necessarily kick sellers off for non-shipment.
In fact, there was a seller on this board recently who was passionately arguing in favor of a "sick day" button that would let sells avoid filling orders without affecting their seller rating.
dreamation_designs
·3 years agoI thought so too.
ten_o_nine
·3 years agoJust add them to your BBL list and move on, nothing can be done really.
oldwestcoins
·3 years agoeBay may or may not take action against this buyer, but it will take a while for them to even get to it. I have found it is a waste of time even reporting anyone for any violation as eBay seems to have different rules for different levels of buyers and sellers. I would recommend that you block them and move on. The sooner you get used to eBay not creating a level playing field, the better off you will be. Trust me as I have been here 23 years. I wish you luck.
soh.maryl
·3 years agoWhy would you not recommend to this seller that he cancel, citing "buyer didn't pay" as the reason?
buyselljack2016
·3 years agoCan not speak for greatminds, but what may be meant in that post stating "not to bother reporting", to me, meant to not bother doing it it as a "separate action" as in "report buyer". We should of course all use the cancel, "buyer did not pay" as needed.
mam98031
·3 years agoIt is this train of thought that PREVENTS the Buyer Requirements in our Site Preferences to be as effective as possible.
You don't see what sanctions Ebay takes against any member EVER. Ebay does not disclose private account information for buyers or sellers. So it appears that because Ebay does this that you are of the opinion they do nothing????
femmefan1946
·3 years ago@mam98031
We very occasionally see a complaint from a Buyer that he cannot bid/buy from a seller and doesn't understand why.
Sometimes a look at FB shows why- either a lot of complaints (which may indicate that the buyer is no long eligible to use the MBG) or false positives from sellers, which did nothing to stop the buyer, but indicate that other sellers used the UID cancellation and the member is no longer allowed to buy, either from a particular seller (as others have said, two UID Strikes are enough) or not allowed at all (those iDs are usually 0 FB new accounts).
mam98031
·3 years agoI've actually seen quite a few posts here and on the Ask a Mentor board about this over the years.