Buyer Dispute Same Day as Purchase Guidance
Hello, have a strange situation here. Someone bought an item from me on Thursday and a few hours later, opened up a dispute with his credit card company saying the item hadn't been received yet. This was an account that was created on the same day as purchase with 0 feedback. The buyer never reached out to me prior to disputing. The next day I received an e-mail from eBay saying the dispute was found in my favor and no further action was needed on my behalf. I'm confused as to what this really means. The funds for this purchase went through and is currently pending deposit into my account. I spoke with an agent today and they say the email was straight forward and I didn't need to do anything, but I could ship the item still (The order is not even showing up in my list of items that are "awaiting shipment"). I don't want to ship the item because I am afraid that they could receive it and open up another dispute saying there is something wrong with it. I'd prefer to cancel, but no longer have that option.
Has anyone dealt with this before or have any suggestions with how to proceed? I can send a refund, but would I be refunded the eBay fees if I do? Thank you in advance for the feedback.
inhawaii
·3 years agoThis has happened to me before and I did exactly what ebay suggested, I took no further action.
I can't remember if/when the funds were taken back.
vintagecraze50
·3 years agoIf it is not in the awaiting shipment section you do not ship. Wait to see if this resolves.
dbfolks166mt
·3 years agoDo NOT send a refund. At this point do nothing if the item is not showing up as awaiting shipment. Are you sure eBay did not cancel the sale and are just late notifying you? Check your unsold items. Reach out to eBay through the facebook connection those people know what they are doing and in some cases are empowered to take action on an issue.
jburnabtnh
OP3 years agoThanks, I think I'll try reaching out to them as you suggested. The person I spoke to today didn't give me a sense that they actually knew what was going on. The item is still showing up in my "Sold" section, but something I didn't originally notice is the order status is different whether I use the website vs. the app. With the website, it shows the order is not "Awaiting Shipment", but only shows "Payment dispute is now closed". However, when I use the app, on the Homepage it does show it as "Awaiting Shipment", but when I go to My eBay, its no longer there.