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Buyer deliberately damaged item, eBay forced return
Hello everyone,
Here is what happened: the buyer bought a necklace which was delivered to her (signature required, signed by her). Initially, she was claiming that she was out of town and never received anything and has no idea who signed off the package. After it was said to her that FedEx case will be opened and delivery person written interview requested, the package was miraculously found received my her granddaughter.
However, the next day she started sending threatening messages, claiming the pearl on the necklace started to peel off immediately after she wore it. She did not claim item arrived like this, and I am very sure the item was in fantastic condition. The case was opened by her and she attached a few photos to it. Based on the first photo (attached), she actually forcefully removed coating from the pearl as it is obvious that there are characteristic stripes like the material was deliberately pulled off. In the last photo she attached the coating was totally off which meant she continued to scratch and pull it until it was totally removed. Basically, she totally destroyed the item.
eBay forced to accept the return. How on Earth is it possible? The buyer herself uploaded proof of her damaging the item and the return has to be accepted?? What can be done in this situation? It has been super painful with almost every single sale resulting in fraud attempt without any protection for the seller at all.
kh-shakhib
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
vintagekingmotorsports
·1 year agoIf buy some LUCKY chance you don't live more than a couple hours away, take them to small claims court. I did... and won