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Buyer damaged my item and wants a refund.
They said it has stains and is supposed to be new. It was listed as used. This same buyer tried to cancel it the day it shipped, so I'm assuming they got buyer's remorse and decided to get their money back by any means necessary. The only options are to talk to them, give a full refund, return it for a full refund, or offer a partial refund.
They attached photos with stains that were not on the hoodie I sent (they stained the inside only). They also strategically took photos of spots that weren't in the ebay listing photos. I'm assuming ebay is going to side with them. I already made the mistake of contacting them through the return form and saying that the stains weren't on it when I sent it and that I can report them for fraud over this.
I will not give them a full refund. I will, at worst, accept the return so they have to pay to ship it. Or do I have to pay the return shipping? Then I will throw it away or donate it. I told the buyer if you didn't stain it you could have just contacted me saying you were unhappy and I would have given you a partial refund, but I think you know that because you only stained the "pure white" parts of the sweater that can be bleached clean.
Please tell me all the channels I can report this person through. I will be contacting their local police. Yes I am that petty. Scamming is unacceptable.
What should I do? If I offer a partial refund and they deny it is that some admission of guilt? Because the hoodie was not stained when I sent it. Do I have to pay return shipping if they return it?
Please help me. Also, how do I get the inevitable bad feedback removed when it comes. I've sold about 100 items with no bad feedback. I'm still kinda green to ebay.
I'm guessing if I do nothing or deny it, ebay is just going to side with them and strike me.
Please help I don't know the best course of action here.
kh-cathy
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
mam98031
·3 years agoI strongly advise you NOT to refund the item before it is returned to you and in your hands.
Buyers really don't have to go through all that effort. Simply filing a claim as Not As Described is all they need to do.
While you are in the process of trying to negotiate or work WITH your buyer on a problem it is NOT a good idea to throw fuel to on the fire by telling them they are trying to defraud you. It is perfectly find to contact a buyer through the claim, in fact it is the only way you should communicate with them once a claim is opened. But what you say matters.
You won't have a choice. Once you get the item back you will need to give the buyer a full refund. If you don't, the buyer can just have Ebay step in and they will force you to fully refund them. You do NOT want that to happen. It would put a defect on your selling account [if you don't know what that is or means, ask] and they will not likely refund you the FVFs you were charged.
Yes you have to pay return shipping. Since there is a claim open, you can have them return the item to you at your expense or you can just let them keep it and give them a full refund.
It is not " inevitable bad feedback" unless you continue to insult your buyer. And if they do that, you can only get it removed if there is cause within the rules of Ebay. You can't have it removed simply because you want it removed.
"I'm guessing if I do nothing or deny it, ebay is just going to side with them and strike me." The last thing you want to do is allow this to happen. You need to handle it and not give a reason for the buyer to ask Ebay to step in. A defect for this harms the health of your selling account. There is no reason for you to suddenly go silent and let it process on it's own. That would be a very bad move.
I understand you are upset and you feel wronged. It is highly likely that every seller out there with some experience has gone through a similar situation a few time depending on how long they have been selling. It is OK to get upset. But it isn't OK to let the buyer know that nor is it OK to just refuse to handle the situation.
Get the item back and then resell it if it is in the condition to resell. After you have this over. The claim is closed because you have completed the process. Then and only then report the buyer. Just remember Ebay will never share with you any sanctions they may take against the buyer as that is private account info, but it is still important to report the buyer that abuses the return system. I'll give you a link to how to do this a bit later.
marzy22
·2 years agoI’m in the same situation. I have photos of the sweater with NO hole where she claims it is. I just received a return and there’s a hole which was not there before. I’m out the cash, I refunded, but I’d still like to report her. Do you have a link for this?
pjcdn2005
·2 years agoThere is a link this page.
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=3&pos=2&query=Report%20an%20issue%20with%20a%20buyer&intent=Report%20a%20buyer&lucenceai=lucenceai&docId=HELP1263