Buyer claims return system doesn't work. | Selling

bluejay71 · 2023-10-17T18:28:02.266000Z

Have a situation where a buyer said their item is defective. No problem, it happens these are used parts after all. I regularly get a few returns a month and process them with no problem. However, this buyer insists the return system doesn't work. I have even explained how to navigate the website on how to return an item. They're still being evasive and saying it doesn't work. If the item has issues I want to get a return processed but I seriously doubt what this person is saying as I've had hundreds of returns in the past few years with no problems. Honestly feels like a scam attempt. What should I do? Is there a way to get a return initiated on my end?

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Buyer claims return system doesn't work. | Selling | eBay Community