Buyer claims new device doesn't work- it was NIB. Now wants to return | Selling

crocodileave · 2025-03-17T17:47:30.813000Z

I sold a brand new fitbit to someone who immediately started having tech support issues with it. I directed them to fitbit tech support. In addition to having opened the new box, their method of solving their first issue (opening it up) involved something that alters the quality of the device. Now they're telling me it's defective, only tracking some steps and not all. It was a brand new piece. To accept a return here means I get it back with an open box in compromised, now used condition, so I cannot resell in the same condition. This person will have the same use problems with any one they buy. Are my options really just to eat this because I sold to someone who doesn't know how to use the thing?

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Buyer claims new device doesn't work- it was NIB. Now wants to return | Selling | eBay Community