Buyer claimed that item I have sold has missing parts or pieces | Selling

ahma-shei · 2023-01-05T05:08:20.657000Z

I sold a laptop to a buyer that had over 1,000 positive ratings and all seemed well. I sold a laptop for over 2k, made sure to take photos add signature and insurance. After 20 days of the buyer receiving the product they message me along the lines that I didn't send the laptop charger. When in the listing I clearly stated that "Their is no charger included as this is an open box device". I also said that everything you see is what you get. Right after that the buyer opened a missing parts return saying " Seller announced the item as new, in the box and opened only for checking, upon arrival I discover that it does not come with the charger and the same will not be responsible since this item costs an average of $ 120 dollars. ". I was very clear in my listing as the laptop is new and you get what you see in the photos. I messaged the buyer saying what I have said and that I was clear etc. and the photos etc. After doing more research I found out the buyer used a reshipping service to ship the laptop outside of the States all the way to Brazil. I don't know if that helps my case or not. It has been almost a week and the buyer has not responded to the messages I sent in the return and I don't know what to do at this point. I don't want to lose out and eBay decide they keep the item and refund them. These are the options I have from eBay ,Accept the returnGive a full refundOffer a partial refundSend the buyer a messageAsk us to step in and help Any suggestions on what to do in this case would be greatly appreciated.

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Buyer claimed that item I have sold has missing parts or pieces | Selling | eBay Community