Buyer changed addresses after I shipped her order | Selling

rog-130455 · 2024-01-31T20:12:14.016000Z

Hello!I recently sold an item and sent it out the next day. That evening I had a message from the buyer, saying she had changed addresses to flee domestic abuse.Now I have been told that her item hasnâ€™t arrived and she wants a refund. As she hasnâ€™t been at the address I sent the order to, Iâ€™m not surprised she hasnâ€™t received it. Do I still need to refund her? Your advice is appreciated!

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Buyer changed addresses after I shipped her order | Selling | eBay Community