Buyer broke item, demanded a refund AND to keep the item, refuses to use return label | Selling

eandyandjenni · 2025-03-25T13:14:05.706000Z

My buyer on a wooden box broke the item (claims it was broken in transit but there isn't any way for that to have happened) and demanded a refund AND to keep the item. I told him I was happy to refund him but he would need to return it, and generated a return label for him. He messaged me this morning stating that he doesn't have a computer to print out the return label so I'll need to send him the money to return it. I can't get ebay customer service on the chat assistant. Anyone have any advice?

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Buyer broke item, demanded a refund AND to keep the item, refuses to use return label | Selling | eBay Community