Buyer bought item as described and is saying they want refunded what do i do?
Buyer bought a bracelet that was described exactly word for word as "14kt gold overlay brass" and is being very rude in messaging me in saying its junk and basically chastising me as a scammer.
If the listing clear as day says "14kt gold overlay brass" why is the buyer being so rude in that they are pressed over it being "14kt gold overlay brass" I mean thats what the listing says.
What do I do in efforts to make a refund, I cant think that they deserve a refund when the listing is described as it is, there is no debate about that. I think they thought it was 14kt gold (no overlay) and i understand people make mistakes and maybe buy something they didnt actually want in the end but after being so rude and repeatedly spamming "item is junk" instead of working with me, Im at a loss for words with this customer and what I should do.
dhbookds
·2 years ago@zacrho54
in the new listing you still have metal purity as 14K in IS
trainup027
·2 years agoIs this common in the jewelry side of eBay? I had a very rude buyer as well, pushy in the deal, pushy about shipping, and then wanting a return because it was "junk." Do buyers often insult jewelry items?? If you're not happy, do you have to be rude? I guess that's just eBay for ya.
ckimodog
·2 years ago@zacrho54
Sorry for your situation. However, the bracelet was described incorrectly. The bracelet is gold plated and not worth a lot. I have a background in jewelry and I would be upset if I got something that I thought was going to be 14K and it was gold plated because most plated jewelry isn't worth much. If the customer asked to return it, I would take the return, provide the label and when you get the bracelet back, refund their money.
Next time do a little research on metals and what they're made of if you're going to sell jewelry. It will be helpful in the future.
Happy Selling
zacrho54
OP2 years agoI thought gold plated and gold overlay are entirely different in that the thickness layering of the gold.... are they not? That was one of the reasons i emphasized it in the listing. I found that gold overlays are rare but indeed are more rich in the amount of gold used to "overlay" the base metal. Google gold overlay vs gold plated if you think im confused.... thats just what i learned from my research thats why im asking you if im wrong?
I did notice eBay doesnt have a gold overlay selection in item specifics so what you are saying makes sense as far as gold plated and gold overlays are the same thing.
albertabrightalberta
·2 years ago@zacrho54
You're focusing on the description in which you have both 14K and 14K overlay brass.
But the item specifics do say that it's 14K and your buyer is absolutely correct in their complaint.
zacrho54
OP2 years agoBuyer was refunded and i received my item unharmed! thanks for help everyone! And the advice and tips for fixing the problem before it occurs next time!!
reallynicestamps
·2 years ago" I regret you are unhappy with your purchase. Please return it for a refund."
" I regret you are unhappy with your purchase. Please return it for a refund."
" I regret you are unhappy with your purchase. Please return it for a refund."
" I regret you are unhappy with your purchase. Please return it for a refund."
Not every transaction will go perfectly.
You can refuse returns, but you cannot refuse refunds.
Get it back and resell it.
As a professional writer and editor for many years, I would suggest describing the piece as "Brass with 14kt gold plating" or " Brass with 14kt gold overlay".
" I regret you are unhappy with your purchase. Please return it for a refund."
zacrho54
OP2 years agoNo they havent opened a request. They just keep playing this victim game with me "hows it 14kt gold" and i keep reiterating its 14kt gold overlay brass, exactly like it was listed and sold as.... they made an offer and I accepted it. How did they not read the description? Yet wanted it enough to offer me a lowball price, I used free shipping and paid for shipping so thats the main reason i dont want out on the situation....
If a buyer got the item, its not broken, and it is exactly as described, quality and all.... is it wrong for me to not accept return? Especially adding in their relentless attempts to take out their frustration on me.
They bought a 14kt gold overlay brass bracelet. They are upset its not pure gold all the way thru, its gold overlayed brass, and to be fair that kind of bracelet would cost 1000% more on average. Its as if they arent aware of gold jewelry with diamond prices
asset_liquidators
·2 years agoOkay I didn't actually look at your listing until a_c_green mentioned it. They are correct in that it says it is "Crafted from 14k gold with a rose gold finish" and at the bottom you mention it is "14kt Gold Overlay Brass".
These are contradictory statements in the listing. That is enough to make it not as described.
However, the BIGGER issue is in the Item Specifics you have "metal purity - 14k" which means it is is PURE 14k gold. You made a mistake, I believe it to be an honest mistake but it was a mistake and you need to apologize make it right with this buyer.
zacrho54
OP2 years agoYES. This makes sense most. Looking back when i crosslisted this from mercari, I wasnt only adding this to my ebay page, it must have wound up auto-selecting 14kt purity and i overlooked it. Which it should say brass as its purity right? Ive listed on other sites, they dont make you fill all those little details out, ebay seems to be very, very specific on its categories and even more so on its listing specifications. Because I wouldnt have selected 14kt gold purity on purpose, i know what im selling as far as description goes, its 14kt gold overlay brass and thats that lol. I wont be using that AI description anymore, just take the 3 extra minutes to type something up!
heirloomangel
·2 years agoeBay is CONSTANTLY filling in metal content on jewelry that I list. I have been listing a good bit of gold filled, and they go in and say it's 12K gold. It is very frustrating. I spend SO much time checking and re-checking for crap that they fill in... it's asinine.
vintagecraze50
·2 years agoThose AI DESCRIPTIONS ARE GONNA GET INTO A LOT OF MESS if you do not put item specifics in your listing. You also MUST proof read those descriptions for errors and correct that before posting the listing. Yes, many of these other websites allow their sellers to be lazy and many items on those websites are risky to buy because they are NOT described properly.
zacrho54
OP2 years agoI apologized and told them they can happily open a return requests and I will refund them when I get my item back 😄 thanks for the tips and help im new to ebay and i know they take it very serious over here compared to other sites! I dont want any account locks or anything like that, so i am all for helping the customers stay satisfied!
kensgiftshop
·2 years agoThat should have been in the title.
Tell buyer to return for a refund then leave it up to them.
soh.maryl
·2 years agoYou're missing the point here. Your listing was confusing, at best.
On eBay, if a buyer opens an item not as described case, your options, as a seller, do not include not accepting a return. Please re-read the MBG.
baantiques
·2 years agoYour first and only response should be "I'm sorry you were not satisfied with your purchase, please return for a full refund"
Then wait. If they return, refund, if not, don't.
Place them on your blocked list regardless of the outcome.
wheelworkzmurfreesboro
·2 years agoThe Brass overlay part should have been in the title and the item specifics. Not just the very last part of your description.
a_c_green
·2 years agoIf this is for the Diamond Wavelink Bracelet, the second sentence of the AI description you used reads, "Crafted from 14k gold with a rose gold finish..." Way down at the bottom, as the very last line of the description, you added, "14kt Gold Overlay Brass." Unfortunately you did not correct or remove the wrong portion of the AI description, which the buyer apparently fell for, which is why they want to return it now.
Just send a polite reply along the lines of, "I'm sorry that you were not satisfied. You can return it for a full refund." Send a return label and refund when you get it back. You can request a return before refunding, so do that.
When you re-list, don't use a fake AI description but instead do a short and factual description of your own. Good luck.
zacrho54
OP2 years agoI crosslisted this item from another site and just left the original last 2 lines thats why they are separate from the AI description... if i wouldve just left those 2 original lines at the very bottom and not used the AI description, would the buyer have understood more firmly? and i wouldve avoided this scenario? Im just confused why having that AI description "14kt gold with rose gold finish" is problematic when it is 14kt gold overlay brass ....
"14kt gold with rose gold finish" doesnt imply its pure gold does it? im confused, when i read it I thought that would imply to the buyer why its a rose gold color... i test it and its 14kt gold, but ive had 14kt gold overlay before this had such a distinct rose gold color i didnt want to, ironically, run into a scenario where the buyer question its color so i left that AI description in there to kind of cover the bases (rose gold finish), was supposed to imply its coloring, did it instead imply its 14kt gold with rose gold overlayed?
a_c_green
·2 years agoMaybe so, yes. At the very least, you would have avoided all that misleading AI blather and forced the buyer to look a bit more closely at the Item Specifics and the photo. (Speaking of which... one photo for a $128 bracelet is a bit sparse. For that much money, you could add more photos showing closeups, measurements against a ruler, etc. The combination of an AI description and a singular photo may have discouraged more prospective buyers.)
It's because of the larger context in which that phrase appears: "Crafted from 14k gold with a rose gold finish..." In other words, the AI description is saying that 14k gold was the starting point from which the bracelet was made. The reality was that brass was the starting point, with a dusting of gold plate added at the end.
That phrase alone does not, but when the full sentence starts with "Crafted from 14k gold with a rose gold finish..." then yes, it does.
Something like that, yes. Just assure the buyer that they can open a return request, and you will refund in full when it comes back.
zacrho54
OP2 years agoHow do i initiate the return process? I only see refund in the click down menu on order page details.... I want to open the return first, last thing i need is the buyer keeping the item and getting a refund lol....
mtgraves7984
·2 years ago@zacrho54
You don't initiate the return. Suggest through messaging that your buyer open one. When they do, approve it. Easy peasy!
kdubyaa
·2 years agoMost of the time ur better off just not engaging. Or just accepting the return.
Probably 25% they forget about it anyway or don't want to mail it back, but they won't forget about it if you argue it.
asset_liquidators
·2 years agoDid they open a formal return request? If so, accept the return and provide the return label. If they haven't opened an actual return request then quit communicating with them. If they have, again just accept the return and don't bother messaging back and forth with them.
Unavailable member
·2 years agoStop communicating with the buyer and accept the return, issue the return label, wait for the item to come back to you then you refund. In the return case you will see the refund button. When you refund your final value fees will be credited.
Don't forget to add that buyer to your blocked buyer list.